Utility Credit Counselor

A Utility Credit Counselor serves as the primary point of contact for customers requesting payment arrangements on delinquent utility accounts and establishment of new commercial service utility accounts.  This involves interacting directly with customers/citizens in person, by telephone, via e-mail, and in writing to process a variety of service requests and to receive and apply various payments for utility accounts (electric, gas, water, wastewater, solid waste, irrigation, and hydrant meters).  Duties include:  counseling utility customers regarding outstanding utility balances; determining eligibility for payment arrangements; explaining delinquency process; reviewing and evaluating...