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Bachelor's Degree required
Job Description
SUMMARY: The Salesforce/nCino Technical Business Analyst will be responsible for working with appropriate business units and IT to define, prioritize, and execute the nCino system roadmap; support new nCino and Salesforce.com projects, enhancements, and maintenance activities derived from a diverse set of stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Work to Become a subject matter expert and business administrator for nCino and Salesforce.com.
- Partner with business teams to increase visibility of nCino data, improve overall processes & drive system adoption.
- Support the daily activities required to maintain and grow our Salesforce. com/nCino capabilities.
- Gather complex business needs from a diverse set of stakeholders.
- Effectively compile and document business needs into features necessary for systems design, development, and implementation.
- Ensure that the development work maximizes value and is aligned with overall business strategy.
- Collaborate with key business stakeholders, IT and the nCino team to ensure successful product roll outs and releases.
- Work closely with team members to provide day-to-day support to our rapidly growing pool of users on incidents and work with the technical teams on problem resolution.
- Contribute and assist with detailed communication and implementation plans to ensure minimal disruption.
- Effectively radiate information to business stakeholders.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
EDUCATION
Bachelor's Degree required
EXPERIENCE
- At least 1 End to End Project as nCino Business Analyst
- One year+ nCino or Salesforcecom experience
- Financial services experience preferred
- Experience in nCino Treasury preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of the Commercial Lending and Banking in relation to both processes and regulations a plus.
- Basic knowledge of requirements development, information systems, and business process design.
- Must be passionate about understanding user needs and critical business processes.
- Strong facilitation, presentation, and communication skills (verbal and written).
- Experience working on project teams.
- Excellent attention to detail while also having the ability to understand the big picture.
- Strong data management and analytical skills.
- Time management and organizational skills.
- Ability to solve business challenges leveraging nCino and/or Salesforce.com capabilities.
- Demonstrated ability to translate user needs into business capabilities and features.
- Ability to communicate effectively with IT and business colleagues at all levels of the organization.
- Demonstrated ability to deliver quality results with minimal direction.
- Ability to work both independently and collaboratively in a fast-paced, work environment.
ADDITIONAL INFORMATION
- Candidates residing in locations within BankUnited's footprint may be given preference.