Front Office - Front Desk Receptionist - Full Time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

FRONT DESK RECEPTIONIST 

Four Seasons Resort Hualālai is seeking a Front Desk Receptionist who is passionate about service excellence and dedicated to creating exceptional guest experiences. In this role, you will be the first and last impression of the resort, delivering warm, personalized service and anticipating guest needs with genuine care and attention to detail. 

 

WHAT YOU’LL DO 

• Welcome and check in guests in a friendly, professional, and efficient manner, using the guest’s name whenever possible 

• Ensure room assignments meet guest preferences and that accurate rates are applied 

• Coordinate luggage delivery and provide room keys with clear and thoughtful communication 

• Maximize revenue opportunities through personalized room enhancements based on guest needs and availability 

• Handle guest departures, ensuring a seamless checkout experience while confirming satisfaction 

• Accurately process billing, payments, and cash handling, maintaining balanced transactions at all times 

• Anticipate guest needs and respond to requests with urgency, care, and precision 

• Resolve concerns with empathy and professionalism, turning challenges into memorable service moments 

• Provide knowledgeable recommendations about resort amenities, services, and local experiences 

• Uphold Four Seasons standards in every interaction, whether in person or by phone 

 

WHAT TO BRING 

• Previous Front Office or Reservations experience (3–12 months preferred) 

• Familiarity with Opera or similar property management systems (preferred) 

• Strong interpersonal and communication skills with a passion for service 

• Ability to multitask while maintaining attention to detail and accuracy 

• Comfort working with financial transactions and computer systems 

• Flexibility to work evenings, weekends, and holidays 

• Work authorization in the United States 

 

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

• Hourly Rate: $29.79 

• An on-site Physical Therapist  

• 24-hour access to Indoor and Outdoor Gym 

• Holiday, Vacation & Sick pay 

• Robust Benefit Plan 

• Company Match 401K Plan 

• Laundered Employee Uniform 

• Free employee meals prepared by the Four Seasons Culinary ‘Ohana 

• Complimentary stays at Four Seasons Worldwide 

• Training and Development Opportunities 

• Employee Recognition Programs 

 

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:  

Facebook: https://www.facebook.com/FourSeasonsResortHualalai 

Instagram: https://www.instagram.com/fshualalai/ 

Twitter: https://twitter.com/FSHualalai 

 

We look forward to receiving your application!  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf