TikTok Shop by Tokopedia - Seller Growth, BPO Management Lead - Indonesia

In this team, you will be responsible for driving the growth and performance of SMB mid-tail sellers by managing BPO manpower with the end goal of increasing overall sellers' GMV.

Roles & Responsibilities:

• Develop and execute a category-specific growth strategy for the mid-tail seller portfolio on TikTokShop and Tokopedia, drive seller growth and performance by implementing data-driven intervention frameworks across the seller lifecycle.
• Build, mentor, and lead a high-performing team of seller operation specialists and managers.
• Manage and optimize BPO agent service quality to ensure efficient, scalable, and high-quality seller operations.
• Collaborate with Category, Marketing, Product and Strategy Teams to align seller initiatives with platform campaigns and tools.
• Establish robust monitoring and reporting systems to track portfolio health, team/BPO performance, and ROI.

Minimum Qualifications:

• Education: Bachelor's degree or above.
• Platform & E-commerce Expertise: 5+ years of experience in marketplace operations, seller management, or category management.
• Category & Commercial Acumen: Proven ability to develop and execute category-specific growth strategies. Deep understanding of the supply landscape, pricing dynamics, and success drivers in at least one key Indonesian e-commerce vertical.
• BPO/Vendor Management: Demonstrated experience in managing BPOs or external service partners, including performance management, contract negotiation, and operational scaling.
• Leadership Experience: 3+ years in a direct team leadership or people management capacity.
• Communication & Leadership: Excellent stakeholder management skills. Ability to influence cross-functional teams and lead through partnership.
• Language: High-level communication skills in English speaking to communicate with internal & external stakeholders who are non-Bahasa Indonesia speaker, with proven ability to engage diverse partners and lead a team.

Preferred Qualifications:

• Analytical & Data-Driven: Strong analytical skills with proficiency in data tools (Excel, SQL, Data Studio) to analyze seller performance, drive insights, and measure impact.