Service Manager

Ascent Aerospace – Inspiring the next generation of flight!   Ascent Aerospace is a world-renowned, single-source provider of production and automated assembly systems for the aerospace and defense industry. We provide high-precision advanced automated equipment as well as a full suite of both mold and assembly tooling required for the aerospace manufacturing market, including the largest Invar molds ever made— making us the largest tooling group in the industry. We work with our customers to develop their project and see it through, from process engineering to build and installation, to ensure it is an efficient and cost-effective solution. As a true, single-source integrator, we have proven tools to surpass our customer expectations. We have greater control of timing and schedules, which allows for 100% accountability, and avoids costly mark-ups, ultimately saving our customers money. The result: a group of businesses, each an industry leader within their own discipline, now acting as one truly integrated supply base.    SUMMARY OF POSITION The Service Manager will act as a resident expert for Ascent and Gemcor equipment installed at customer sites in the greater Seattle area.  The expectation for this position is to be both the point of contact for service requests and to assist with the diagnosis and repair of equipment.  The Service Manager should be able to identify where additional help or escalation is needed. This position will require travel on occasion to assist with customer equipment diagnosis and repair where specialized expertise is required.  The role operates at both strategic and tactical levels, coordinating service projects and enforcing accountability while establishing and maintaining strong, professional customer relationships.   ESSENTIAL FUNCTIONS Serve as the on-site technical lead and primary point of contact for service-related issues at key customer locations in the Seattle area Coordinates and interface directly with customers, suppliers, and other entities to ensure that all customer requirements, goals and objectives are fully understood and communicated to senior management Diagnose and repair complex industrial control systems, including, but not limited to: PLCs, CNC controllers, field bus networks, and drive systems Read and interpret electrical schematics and have ability to use multi-meter to diagnose electrical circuits Support Service department by traveling to remote customer sites as necessary to perform planned preventive maintenance, machine controls upgrades, emergency service, and operator trainings for customers Follow policy and procedures including safe working practices Provide input for service bids and quotes Automated controls system programming Any additional duties assigned by management   REQUIRED SKILLS, EDUCATION, AND EXPERIENCE Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered.  Typical qualifications would be: BS in Electrical / Electro-Mechanical Engineering, OR Technical Certificate and 3+ years of experience within the industrial automation industry or equivalent experience Able to lift up to 50lbs Able to work at the company or customer facilities, in excess of eight hours per day or 40 hours per week on a second shift and/or weekends if necessary Proficiency in Microsoft Office Experience demonstrating problem solving abilities and resourcefulness This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22.C.F.R. § is required   PREFERRED QUALIFICATIONS Experience working in aerospace manufacturing & assembly Experience working in automation and/or machine tools industry Familiarity with Siemens automation and controls systems Ability to learn new software developments in automation Capable of building automated assemblies Basic knowledge of manufacturing practices including machining and automated drill and fill Must be able to read and understand mechanical, electrical, and pneumatic blueprints A demonstrated capability to think strategically and execute tactically Excellent planning and organizational skills Attention to detail Ability to multitask in a fast paced environment. Ability to work independently and as part of a team Ability to think independently and problem solve Display a level of professionalism at all times 5-10 years of Field Service experience or 2-3 years Controls Engineer experience   SUPERVISORY RESPONSIBILITY None   TRAVEL 15% - 25% International and Domestic   WORKING CONDITIONS Working conditions described here are representative of those that may be experienced by an employee on a daily basis while performing the functions of this job. Typically sits for extended periods at a computer workstation May access and work in the manufacturing plant While performing the duties of this job, employee may be exposed to moving mechanical parts, fumes and airborne particles The employee may be exposed to vibration The employee is occasionally exposed to caustic chemicals. The noise level in the work environment is usually moderate May be required to travel to other site locations during the work day May be required to work weekends to meet department and business demands Work with safe manufacturing processes and understand that eyewear is mandatory in the manufacturing area. Knows that safety shoes are recommended in the manufacturing area     PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to sit, climb, balance, stoop, kneel, crouch or crawl. Must be able to see, talk, hear, touch, feel and reach with hands and arms. Must be able to frequently walk and stand for short periods of time Must be able to lift and move up to 35lbs, occasionally lift and move objects up to 50lbs.     BENEFITS Medical Insurance Dental Insurance Vision Insurance Short- and Long-Term Disability Insurance Life Insurance AD&D Insurance PTO 401k Match   SPECIAL REQUIREMENTS Employment is contingent upon successfully passing an employee reference check, criminal background check, and drug screening. This position requires use of information that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'). Ascent Aerospace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call toll-free +1 586-726-0500. This phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.     No Unauthorized Referrals from Recruiters & Vendors Please note that Ascent Aerospace does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to Ascent Aerospace will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.