Sr Customer Service Agent (Portuguese speaker)

Want to build a brighter, bolder future and grow your career? Join Ecolab’s team and help create a world where we all thrive.

Ecolab is seeking a Senior Customer Service Agent I to join our team in Budapest, Hungary. In this role, you will be a trusted partner for our customers and internal teams, managing orders and resolving issues with professionalism and efficiency.

What You Will Do

• Morning tasks: Process orders using the order management application.
• Afternoon tasks: Support local team activities - Handle inbound calls and respond to emails related to delivery notes, COAs, invoicing, and order claims.
• Accept and process transactions in SAP/CRM.
• Confirm orders and check shipment status.
• Collaborate with other departments to resolve issues in the Order-to-Cash cycle.
• Meet daily and monthly targets for deadlines and order quality.

What You Will Need

• Native Portuguese speaker
• Advanced English (C1).
• Spanish preferred.
• Strong MS Office skills.
• Customer-oriented mindset and professional written communication.
• Good problem-solving and decision-making abilities.
• Ability to handle repetitive tasks in a fast-paced environment.
• Minimum 6 months of customer service experience (preferred).
• Experience with SAP or Customer Service software (advantage).
• No immigration sponsorship offered for this role.

What’s In It For You

• Make a difference: Join a stable, growing, global Fortune 500 company.
• Work-life balance: Enjoy hybrid work and flexible hours.
• Recognition and growth: Opportunities for advancement and continuous learning.
• Benefits: Cafeteria plan, medical, dental, vision coverage, stock purchase plan, language learning options, and more.

About Ecolab

With over 48,000 associates in more than 170 countries, Ecolab delivers science-based solutions and world-class service to improve food safety, maintain clean and safe environments, optimize water and energy use, and drive sustainability.

Nuestro compromiso con una cultura de inclusión y pertenencia
Ecolab está comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoción de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempeño laboral, en todos los aspectos relacionados con el empleo, la compensación, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminará a ninguna persona colaboradora ni postulante por motivos de raza, religión, color, credo, nacionalidad, estado de ciudadanía, sexo, orientación sexual, identidad y expresión de género, información genética, estado civil, edad o discapacidad.