Director of Performance Improvement - Hybrid

This position will assist the Executive Office and Boston Public Health Commission (BPHC) programs in leading organization-wide activities to advance performance management, continuous quality improvement, and Public Health Accreditation Board (PHAB) accreditation activities, using a health equity and racial justice lens.

As an important member of BPHC's Senior Leadership Team, the Director of Quality Improvement will:

• Work with the Commissioner of Public Health and BPHC leadership to foster a culture of quality improvement at all levels of the organization by continually revising, implementing, and sustaining an organization-wide performance management system and quality improvement processes that will use data, cross-sector stakeholder input, and continuous quality improvement tools to develop programs, policies, and activities that effectively promote organizational efficiency, quality, public health, and health equity.
• Lead ongoing implementation, monitoring, and revision of BPHC's Performance Management and Quality Improvement Plan as well as support the implementation of BPHC's Strategic Plan.
• Leverage performance improvement tools/methods to streamline BPHC processes, improve client service and enhance agency efficiency and effectiveness.
• Lead research activities related to quality initiatives to ensure continuous quality improvement and use of evidence-based and best practices.
• Lead and convene standing and ad-hoc project teams. Ensure regular and open communication with all relevant stakeholders. Plan and facilitate meetings; assist program leads in identifying and carrying out quality improvement projects that are grounded in bureau and office performance measures and performance monitoring practices.
• Source, develop, implement, and evaluate trainings and tools related to quality improvement and organizational performance management for BPHC staff and leadership.
• Help coach BPHC management and staff on how to incorporate quality improvement into daily practices and routines.
• Serve as the BPHC content expert, project lead, and point of contact for Public Health Accreditation Board local health department reaccreditation activities by: maintaining an understanding of current PHAB standards and measure, expectations and processes; ensuring that BPHC staff understand accreditation requirements related to their areas of responsibility.
• Liaise and cultivate relationships with other local and state health department accreditation bodies, trade associations, and other organizations active in performance management, quality improvement, and accreditation.
• Oversee and coordinate ongoing alignment with accreditation standards and measures, work closely with BPHC staff to improve practices and practices to ensure organizational excellence and compliance with national standards; lead and organize and submit all needed documentation on a five-year cycle and annual reports.
• Operate independently. Use independent judgment and discretion to make decisions affecting programs and staff related to program operations and services consistent with BPHC policy.
• Effectively manage staff.
• Work in a confidential capacity.
• Perform other duties as required.