Job Description
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
The anticipated salary range for this position is $20.00 – $21.00 per hour.
Actual compensation may vary based on job-related factors such as experience, skills, education, and location.
Essential Duties and Responsibilities
Communicate and interact with patients of all ages; assess or treat as needed.
Document all interactions with patients/customers in their records.
Listen to and resolve complaints; escalate to appropriate personnel when necessary.
Equipment & Patient Support
Prepare and set up equipment according to prescribed therapy.
Answer inquiries and follow up with patients regarding technical issues.
Patient Assessment & Care
Perform ongoing assessments, including:
Physical
Psychosocial
Functional
Activity assessments
Develop, revise, and maintain basic patient care plans based on:
Physician orders
Assessment findings
Identified patient needs, goals, and interventions
Monitoring & Education
Monitor patient response to care/services and track outcomes.
Educate patients and end users on:
Equipment operation
Warranty
Safety practices
Provide demonstrations.
Encourage therapy adherence and proper equipment usage.
Operations & Administration
Promote safe and effective patient and workplace environments.
Collect and process patient payments.
Complete all required documentation:
Delivery, pickup, exchange
Repair/replacement forms
Additional required paperwork
Perform other duties as assigned.
Education and Experience
High School Diploma or GED required.
Minimum of 2 years of in-person customer service experience.
Skills, Knowledge, and Abilities
Customer/Patient-Focused: Prioritizes patient needs and aligns tasks accordingly.
Action-Oriented: Self-starter who proactively addresses problems with minimal supervision.
Collaborative: Strong team player who works well across departments.
Effective Communicator: Clear, concise, and transparent in both written and verbal communication.
Energetic & Passionate: Driven to promote health and well-being and serve as a positive role model.
Relationship Builder: Skilled at networking and fostering strong professional relationships.
Computer Skills
Intermediate proficiency in:
Microsoft Access
Excel
PowerPoint
MS Project
Visio
Word
Language Skills
English (reading, writing, and verbal communication)
Mathematical Skills
Intermediate level proficiency with the ability to:
Understand
Interpret
Develop spreadsheet data
Physical Demands
The physical requirements include:
Frequent sitting and use of hands (handling, typing, etc.)
Occasional standing and walking
Ability to lift and/or move up to 50 pounds occasionally
Reasonable accommodations may be provided for individuals with disabilities.
Additional Information
The duties, responsibilities, and physical requirements listed above are representative but may vary depending on business needs and location.
This description is not intended to define all essential functions.
Reasonable accommodations will be made for qualified individuals with disabilities.
Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
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