Job Description
You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.
The Construction Systems Specialist is the primary service and support contact for Autodesk Forma (ACC) end users across FTI. This role combines the service orientation of a Business Systems Administrator with hands-on expertise in Forma (ACC) field workflows — RFIs, submittals, issues, forms, and document control. The ideal candidate is empathetic, process-driven, and technically fluent, ensuring project teams in the field and in the office can rely on Forma (ACC) as a daily tool.
MINIMUM REQUIREMENTS
Education: Associate degree or higher in Construction Management, Information Technology, or related field or equivalent professional experience
Experience: 4-6 years of hands-on experience administering Forma (ACC), BIM 360, or equivalent construction platforms
Travel: 0-15%
Work Schedule: This position works between the hours of 7 am and 5 pm, Monday through Friday.
KEY RESPONSIBILITIES
End-User Support & Incident Resolution
- Serve as the first point of contact for Forma-related incidents, requests, and how-to questions from PMs, superintendents, field engineers, and VDC staff
- Triage and resolve support tickets in ServiceNow or Jira; escalate platform-level issues as needed
- Manage and communicate resolution expectations clearly throughout the support lifecycle
- Maintain and continuously improve a Knowledge Base of Forma (ACC) articles, SOPs, and workflow guidance
- Utilize strong customer service and communication skills to effectively support both technical and non-technical users
- Leverage service management tools such as ServiceNow, Jira, or similar platforms to track and resolve issues
Field & Construction Workflow Configuration
- Configure, standardize, and maintain RFI, submittal, issue, and forms workflows within Forma (ACC)
- Support mobile usage of PlanGrid / Forma Build for field teams, including device setup and workflow guidance
- Develop and maintain SOPs for document control, transmittals, and field reporting
- Monitor workflow adoption and compliance; identify friction points and drive improvements
- Apply hands-on experience supporting core construction workflows (RFIs, submittals, issues, document control, and forms)
Training & Onboarding
- Deliver training sessions and onboarding for new users and project teams on ACC field workflows
- Develop and maintain training materials, quick reference guides, and onboarding checklists
- Support smooth project handoffs into Forma (ACC) in partnership with preconstruction and project teams
- Facilitate adoption across field crews, office staff, and subcontractors
- Create clear, accessible documentation and training materials tailored to diverse audiences
User Provisioning & Account Management
- Create and maintain internal documentation, SOPs, and reference materials for field workflows
- Contribute to the Design Technology team playbook and knowledge base
- Participate in platform reviews to identify workflow optimization opportunities
- Stay current on Forma (ACC) product updates related to field workflows and document control
Documentation & Continuous Improvement
- Create and maintain internal documentation, SOPs, and reference materials for field workflows
- Contribute to the Design Technology team playbook and knowledge base
- Participate in platform reviews to identify workflow optimization opportunities
- Stay current on Forma (ACC) product updates related to field workflows and document control
- Performs other related duties as required and assigned.
The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
How Does FTI Give YOU the Chance to Thrive?
If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.
Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.
FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
Benefits are the Game-Changer
We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.