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Support Manager Customer Service (387555)
Kraków, Woj. Malopolskie, PolandPosted 6 months ago
onsite
Job Description
ArcelorMittal Business Center of Excellence is looking for candidates for a position of Support Manager with French - Customer Service
As a Support Manager with French - Customer Service you will improve customer service by defining performance metrics, supporting operational managers, and leading enhancement projects. Additionally, you will help deploy new information systems and train team members
Key responsibilities:
Customer Service Improvement:
- Defining and analyzing key performance indicators to enhance Customer Service
- Supporting Operational Managers and assisting them in improving customer service quality
- Analyzing issues and implementing corrective actions to improve Customer Service
- Documenting recurring issues and providing solutions
- Identify and implement specific solutions for managing degraded operations within its perimeter
Project Management:
- Leading progress initiatives
- Managing each improvement project using project management methodologies
Training and Support:
- Assisting customer managers with their training requirements
- Training new team members on information systems
- Provide operational back-up where necessary
Technical and System Implementation:
- Participating in the implementation of new information systems
- Identifying, analyzing, and resolving business anomalies
Our expectations:
- A master's degree in Supply Chain / Sales
- Strong communication skills
- Identifying, analyzing, and resolving business anomalies
- Openness for hybrid work - work from the office in Dąbrowa Górnicza 4 days per week
ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.
Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.