Senior Technical Service Manager

Job Description Summary:

To provide technical leadership, driving best practice advice across key accounts in Asia region.
Identify root cause of operational problems relating to product performance with clients, supported by clear communication on key recommendations to drive improvement and enhance customer satisfaction.
Develop future talent within the Aviagen Asia technical team by engaging in active mentoring and coaching activities.

• Provide technical support which will include:
  • Supervision of inward chick deliveries through to the first 7 days of life on customer’s farms.
  • Liaison for urgent technical issues linking with assigned technical manager.
  • Translation and review of translated technical literature to support local industry.
  • Liaison and link to local industry associations or organizations.
  • Gather local market intelligence.
• Maintaining a high level of technical knowledge through communication with relevant personnel and assisting with the delivery of technical seminars and trade shows.
• Data collection and field performance analysis to produce technical required report reports
• Understanding the customer’s objectives and forming long-term business partnerships in order to satisfy customer requirements.
• Developing plans and deploying resources to service customers in order to improve product performance and achieve set objectives.
• Work with assigned clients to establish and monitor technical service objectives.

Major Challenges

• Building relationships with colleagues and customers (internal & external).
• Understanding and communicating modern management practices in the local industry.
• Influencing through effective persuasion to drive change and improved product performance.

Job Qualifications / Key Personal Attributes:

• Over 10+ years of senior level experience in poultry breeding, veterinary sciences, or commercial poultry operations.
• Expertise and strong knowledge in poultry technology and current best management practices in breeder and broiler production.
• Degree in Agricultural Engineering, Veterinary Medicine, Animal Science is preferred.
• Strong time management, negotiation, and conflict management.
• Computer skills, including spreadsheets, use of computer database/ CRM, formal report writing, presentation, creative design, and economic modeling.
• Critical thinking and excellent in problem solving skill to generate tangible product performance improvement and customer satisfaction.
• Being a role model to demonstrate corporate values to the wider technical team.
• Willingness to travel regionally / relocation (if required).