Family Care Coordinator (Call Center Representative)

Position Description: The Family Care Coordinator (FCC) is primarily responsible for obtaining telephonic donor authorizations from the Authorizing Party in a timely and consistent manner; providing the Authorizing Party with honest and unbiased donation options; and completing the medical/social history questionnaire with the appropriate person to assist in determination of donor eligibility. The FCC is also responsible for gathering clinical information on all hospital referrals (eminent and CTOD referrals) from the referral facility and additional healthcare providers as needed; and will assist in donor allocation as needed.