LINDBERG Customer Service Representative
Job Description
Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.
At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.
If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~
The overall objective of the department in which this position works is:
To be a lean, high performance, customer-driven department comprised of people of the highest integrity and quality. Provide professional and accurate service for Lindberg products.
Hourly Rate of Pay: $19.50
Shift: 11:00 AM to 7:30 PM (Monday through Friday)
The major function of this position is:
To answer incoming inquiries from our customers in a timely, courteous and efficient manner. In order of importance, the principle responsibilities and duties of this position are:
Continually seek improvement in every aspect of the position. Perform better today than yesterday.
Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints requiring routine decisions with limited number of alternatives offered to customer or sustaining the situation.
Follow scripts or templates to respond to customer inquiries verbally and/or in writing with some deviation and adaptation of response as needed.
Utilize Company training materials to gather information and execute Company policies and procedures.
Successfully complete training to be familiar with Lindberg product as well customer service systems, processes and policies.
Professionally communicate with internal and external customers regarding repair process, repair status, order entry, order status, billing information, shipping and tracking of orders for accounts.
Knowledgeable on when and how to utilize email stationary to professionally communicate with customers and communicate web issues.
Key in orders and information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
Ability to utilize all required software systems to proficiently provide customer care to all internal and external customers.
Consistently maintain performance that meet or exceed Lindberg standards in monitoring, adherence, and training.
Remain open-minded and positive when taking suggestions from leadership.
Other Duties:
Project a professional image to our customers and Lindberg business partners.
Perform other work related tasks as requested or required.
Special Physical Requirements:
Ability to communicate in a variety of business settings.
Ability to repeatedly type data into a PC accurately.
Desired Qualifications:
As a guide, indicated below is the preferred education and experience for this position:
High School graduate, with data entry experience and 2-3 years in customer service. Typing speed of 35 wpm or greater.
Optical experience preferred.
In lieu of education, the following equivalent experience is preferred:
2-3 years of customer service with data entry experience. Typing speed of 35 wpm or greater.
Listed below are the particular skills preferred for this position:
Strong organizational, problem-solving and logic skills
Excellent customer service skills
Attention to detail and accuracy
Positivity
Team Player
Typing – 35 w.p.m.
Quick Learner
Ability to sit for long periods of time
Interpersonal Skills
Excellent written and verbal communication skills
Work Shift:
1st Shift (United States of America)Special Language Requirement (If Applicable):
Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.
Benefits Included:
Low Insurance Premiums on Medical, Dental, and Vision
Flexible Spending Accounts
Health Savings Accounts (with Company Match)
Short Term and Long-Term Disability
Voluntary Critical Illness, and Accident Coverages
Tuition Reimbursement
Paid Paternity and Maternity Leave
Paid Time Off
Paid Holidays
Company Paid Life AD&D Insurance
Voluntary Life & AD&D Insurance
401K Match
Paid Bereavement
Employee Assistance Program
The benefits listed above apply to U.S. roles and may vary by state or country.
Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.