Rooms Guest Service Assistant

The Room Guest Service Assistant is responsible for maintaining the cleanliness, comfort, and appearance of guest rooms and assigned areas. This role ensures that rooms meet brand standards for cleanliness, presentation, and guest readiness. The Room Guest Service Assistant responds to guest requests promptly, follows all safety and security procedures, and contributes to a welcoming and positive guest experience. 

Key Responsibilities 

• Clean and service guest rooms by replacing amenities, changing linens, making beds, cleaning bathrooms, removing trash, and restocking supplies. 

• Ensure correct room entry procedures, verify vacancies before entering, and follow company safety protocols. 

• Maintain cleanliness and organization of guest room furniture, appliances, walls, and surfaces through dusting, polishing, and stain removal. 

• Vacuum carpets and perform floor care duties in guest rooms and hallways. 

• Check that all appliances are present and functioning, reporting any maintenance issues immediately. 

• Transport and maintain a fully stocked housekeeping cart, ensuring all items are organized and replenished. 

• Respond promptly to guest requests and assist other departments as needed to support overall operations. 

• Follow all company, safety, and security policies; complete required safety training and report accidents, hazards, or equipment issues. 

• Maintain a clean, professional appearance; protect the privacy of guests; and ensure confidentiality of company information. 

• Work collaboratively with the team, communicate clearly, and uphold quality standards. 

• Perform other reasonable job duties as assigned by Supervisors. 

Benefits 

• Exclusive staff discounts on hotel rooms, food, and beverage across all Marriott International properties for you, your family, and friends. 

• Access to internationally recognised training programs and global career development opportunities. 

• Employee Assistance Program supporting physical, emotional, and financial wellbeing. 

• Inclusive workplace culture within the world’s largest hotel network—valuing diversity, equality, and belonging. 

Qualifications & Experience 

• Previous housekeeping or cleaning experience in a hotel or similar environment preferred. 

• Basic understanding of cleaning standards, chemicals, and equipment use (training provided). 

• Ability to communicate clearly and professionally with guests and colleagues. 

• Strong attention to detail, reliability, and ability to work independently or as part of a team. 

• Physical ability to perform repetitive tasks, stand for long periods, lift up to 25 lbs, and push/pull housekeeping carts. 

• Must have legal working rights in Fiji. 

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90 plus years. Apply now!