Pharmacy Senior Case Manager (Hybrid, Ontario)

The Pharmacy Senior Case Manager - One Team reports into the Pharmacy Manager and works closely with the Ophthalmology Program Manager. The role is primarily responsible for supporting the daily operations of One Team. The Pharmacy Senior Case Manager - One Team acts as the main point of contact for designated Ophthalmology clinics, ensuring that workflow is completed within the required timelines. The Pharmacy Senior Case Manager - One Team also works with clinic staff and other stakeholders to provide exemplary customer service and clinic support while working with management to address and resolve clinic concerns. In addition, the Pharmacy Senior Case Manager - One Team will assist management with implementing new clinics and process changes as well as staff training.