Customer Service Representative

 

POSITION MAIN DUTIES

• Provides customers with pricing quotes, samples, delivery and product information.
• Follows established guidelines to receive and answer customer questions, comments, or complaints.
• Maintains records and prepares required reports accurately and in a timely manner.
• Coordinates with sales, management, art, ink, production and the quality control department to provide efficient process flow of customer orders and needs.
• Enters orders and important order specific and customer specific information into CCL’s proprietary processing system.
• Coordinates with sales personnel regarding order pricing, ship dates and customer information.
• Follows orders through system from beginning to end, taking ownership and responsibility for all assigned accounts.
• Maintains work area in a neat and orderly condition in accordance with established Health and Safety rules and procedures.
• Maintains customer files and assists with general office work as needed.
• Answers main phone line when needed.
• Maintains and improves CCL’s high level of customer service standards.
• Complies with all personnel and safety policies and Good Manufacturing Practices (GMP)
• Performs special projects or assignments as directed by management.