Assistant Showroom Manager

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Role Summary

We are seeking an experienced Assistant Showroom Manager to help lead our showroom team and deliver an exceptional customer experience. This role combines people leadership, operational oversight, and sales support within a premium showroom environment featuring plumbing fixtures, luxury appliances, lighting, and decorative hardware. The Assistant Showroom Manager will coach and develop associates, drive business performance, and ensure the showroom operates efficiently while maintaining the highest standards of service and presentation.

Key Responsibilities

• Lead, coach, and develop a team of Showroom Sales associates, Coordinators, and Customer Service associates.
• Drive team performance through ongoing coaching, feedback, and performance management.
• Assist with hiring, onboarding, training, and career development initiatives.
• Oversee daily showroom operations, scheduling, and workforce planning.
• Monitor key performance metrics and implement strategies to improve results.
• Ensure a best-in-class customer experience and resolve escalated customer concerns.
• Support execution of sales and customer service initiatives to achieve business goals.
• Maintain showroom presentation standards, ensuring displays, pricing, and product information remain accurate and up to date.
• Partner with vendors and internal teams to support product training, promotions, and merchandising efforts.
• Foster a Safety-First culture and ensure compliance with company policies and procedures.

Qualifications

• Previous leadership experience in retail, showroom, sales, hospitality, customer service, or a related environment.
• Proven ability to coach, motivate, and develop high-performing teams.
• Strong customer service and relationship-building skills.
• Experience managing daily operations, schedules, and performance metrics.
• Ability to resolve customer concerns and make sound business decisions in a fast-paced environment.
• Excellent communication, organizational, and problem-solving skills.
• Experience within plumbing, appliances, lighting, decorative hardware, home improvement, interior design, or building products is preferred.
• Passion for delivering an elevated customer experience and helping customers bring their design vision to life.

This is an excellent opportunity for a customer-focused leader who enjoys developing people, driving results, and creating a premium showroom experience.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$4,708.34 - $7,525.00

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information