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IT Specialist – Gradera (Mexico)

Location: Mexico

Department: Information Technology

Position Type: Full-Time

About Gradera

Gradera is dedicated to building high-performing teams and delivering innovative solutions that drive business impact. We’re seeking a proactive IT Specialist to support our growing operations in Mexico by ensuring reliable, secure, and efficient technology environments.

Role Overview

The IT Specialist will provide day-to-day technical support, maintain IT systems, and help optimize infrastructure performance. This role is ideal for a hands-on professional with 2–3 years of experience who enjoys troubleshooting, supporting users, and improving IT processes in a dynamic environment.

Key Responsibilities

• Provide Tier 1–2 technical support for hardware, software, and network-related issues

• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals

• Manage user accounts, permissions, and access (e.g., Active Directory, Google Workspace, or Microsoft 365)

• Troubleshoot system, network, and application issues in a timely manner

• Support onboarding and offboarding of employees (IT equipment and access setup)

• Maintain IT inventory and asset tracking systems

• Assist with network administration tasks (VPN access, Wi-Fi, connectivity issues)

• Monitor system performance and escalate complex issues as needed

• Ensure compliance with IT security policies and best practices

• Document processes, procedures, and technical solutions

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (required)

• 2–3 years of experience in IT support or systems administration

• Strong knowledge of Windows and/or macOS environments

• Experience with Microsoft 365, Google Workspace, or similar tools

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)

• Familiarity with IT ticketing systems and troubleshooting methodologies

• Experience with endpoint management tools is a plus

Skills & Competencies

• Strong problem-solving and troubleshooting skills

• Customer-focused mindset with excellent communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Detail-oriented with strong documentation habits

• Proactive and continuous improvement mindset

• Fluency in Spanish required; English proficiency preferred

What We Offer

• Competitive salary and benefits package

• Collaborative and growth-oriented work environment

• Opportunities for professional development and learning

• Exposure to modern tools and technologies