Job Description
At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
Reimagine What’s Possible
The Agiloft CLM Administrator will own the day-to-day administration, configuration, and post-go-live support for the Agiloft CLM platform. This role requires a blend of strong functional and technical skills to customize workflows, manage user access, troubleshoot issues, and enhance the system to meet evolving business needs. As a lead, you will mentor junior admins and act as the trusted internal owner of the CLM platform.
Key Responsibilities
- Executes day to day administration configuration e.g. forms, fields, permissions, notifications, templates, and complex workflows to automate contract lifecycles.
- Maintains operational stability, configuration changes and end user support.
- Works closely with business / power users on requirements and issue resolution.
- Follows defined architecture and configuration standards.
- Executes changes within approved governance and release cycles.
- Support testing and release activities, including QA, functional testing, regression testing, and User Acceptance Testing (UAT) for new features.
- Provide post-go-live production support, including triaging reported issues, analysing root causes, and resolving configuration-related defects.
- Maintain clear documentation of system configurations, support procedures, and release notes.
Required Qualifications
- Experience: 4-7 years of experience working on Agiloft or similar CLM platform.
- Post go-live support or implementation experience
- Strong understanding of contract life cycle management, legal operations and commercial processes
- Strong configuration skills in Agiloft or similar CLM
- Excellent communication skills to interface with technical and non-technical stakeholders.
- Bachelor’s degree in IT, Business Systems, or a related field (or equivalent experience).
Preferred Qualifications
- Certification: Active Agiloft Certified Administrator (Business, Workflow, or Design level).
- Familiarity with Agiloft AI-supported data extraction or AI Screen technologies.
- Understanding of APIs, middleware, and SSO.
Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.