Job Description
Business Office Manager (Front Desk & Operations)
Spring Gardens Olympus Ranch – An Avista Senior Living Community
Where Kindness Counts
At Spring Gardens Olympus Ranch, kindness is at the heart of everything we do. We are an independent living community dedicated to providing a high-class, hospitality-driven experience for our residents. Every interaction matters, and every team member plays a role in creating a warm, welcoming environment where residents feel valued and at home.
We are seeking a people-focused, customer-driven Business Office Manager who thrives in a dynamic environment, enjoys building meaningful relationships, and takes pride in creating exceptional first impressions.
Position Overview
The Business Office Manager plays a vital role in the day-to-day operations of the community, serving as both a leader and the face of the front desk. This position combines administrative leadership, financial oversight, and hospitality-driven service.
You will:
- Work the front desk Monday–Friday, 9:00 AM – 5:00 PM
- Oversee and support a team of receptionists covering evening and overnight shifts
- Ensure smooth business office operations including billing, accounts payable/receivable, and onboarding
- Help create a welcoming, professional, and kindness-driven culture for residents, families, and team members
This role is perfect for someone who enjoys wearing multiple hats, values accountability, and wants to grow their career in senior living.
Key Responsibilities
Front Desk & Customer Experience
- Serve as the primary point of contact and first impression for all residents, guests, and prospective residents
- Create a warm, welcoming, and hospitality-driven environment where kindness is evident in every interaction
- Support the sales experience by engaging with prospects and contributing to positive tours and visits
Leadership & Team Support
- Oversee and support reception staff across evening and overnight shifts
- Train, coach, and ensure consistency in front desk operations and service standards
- Foster a culture of teamwork, accountability, and kindness
Business Office Operations
- Manage accounts receivable, accounts payable, and resident billing
- Ensure timely rent collection and accurate financial processing
- Maintain organized and compliant financial and administrative records
Onboarding & HR Support
- Oversee the onboarding process for new team members, including paperwork and orientation
- Partner with department leaders to ensure new hires are properly trained, welcomed, and supported during their first 30 days
- Help create a positive and engaging employee experience
Administrative Support
- Support the Executive Director with administrative and operational tasks
- Assist in maintaining efficient and organized business office functions
What We’re Looking For
- A genuine passion for kindness, service, and working with people
- Strong customer service and interpersonal skills
- Organized, detail-oriented, and accountable
- Self-starter with a proactive and solution-focused mindset
- Ability to multitask and thrive in a fast-paced environment
- Experience with billing, AP/AR, or administrative operations preferred
- Leadership or supervisory experience is a plus
Why This Role is Unique
This position offers exposure to multiple areas of community operations, making it an excellent opportunity for someone looking to grow their career in senior living. You’ll gain experience in leadership, finance, operations, and customer experience—all while making a meaningful impact.
Compensation
- $45,000 – $55,000 annually, depending on experience
Benefits (Full-Time)
- Medical, Dental, and Vision Insurance
- Paid Time Off
- 401(k) (available after 1 year of service)
- Career growth and advancement opportunities
Join Our Team
If you are patient, empathetic, solution-focused, and passionate about making a difference in the lives of others, we invite you to apply.
At Spring Gardens Olympus Ranch, you’re not just joining a team—you’re joining a community where kindness truly counts.
Apply today and help us create meaningful moments every day.