Executive Manager (Mandai Crematorium Section)

[What the role is]

We are looking for a resourceful and service-oriented individual to join the Memorial Services and Operations Division which oversees the operation and maintenance of Government cemeteries, crematoria and columbaria. You will be stationed at a Mandai Crematorium and will play a key role in providing after-death care service.

[What you will be working on]

You will be responsible for the following:

• Lead and manage the maintenance team of the crematorium to achieve optimal maintenance standard.
• Plan and implement preventive maintenance and overhaul programmes for the crematorium facilities and equipment
• Manage operations for special annual festivals such as Qing Ming.
• Review and monitor cremation processes to enhance productivity and service standards.
• Handle and manage feedback/appeals from members of public.
• Perform other duties assigned by supervisor.

[What we are looking for]

Requirements:

• At least 5 years of working experience in environmental public health, or other fields with operations or service management in a leadership position.  Experience in the operations and maintenance of process plant equipment would be an advantage.
• Able to lead, interact and foster teamwork
• Able to handle adverse situations and difficult customers
• Proficient in Microsoft Office Applications
• Good problem-solving, writing & communication skills
• Keen to take initiative and carry out plans
• Meticulous, organised and able to multi-task
• Mature, independent, responsible, and resourceful
• Self-driven and always ready to strive for improvement
• Willing to work in after-death care services environment
• Able to work on weekends and public holidays