Part-time Concierge

Job Description:
STYL Residential is looking to hire a Part-Time Concierge to join our Instrata Pentagon City team in Arlington, VA, hiring for the Shift (Sat/Sun - 3pm - 11pm).

About Us
STYL Residential is a vertically integrated, owner-operated multifamily real estate company that makes a difference. Our properties are designed to be unique and share the warmth that comes from friendly, well-served communities that we have fostered. Working at STYL is about putting the customer first to create communities that deliver the best value, product, and experience.
STYL offers opportunities for career advancement and professional development within a fast-growing portfolio of properties that span across the country, from the East coast to the West. We set high standards and provide our team members with the tools to be successful and perform at their best. If you are a team player that is looking to learn and advance your career, come work with STYL!

Job Summary
The Concierge is responsible for delivering exceptional customer service to residents and guests by acting as the primary point of contact for all inquiries and requests. This role involves coordinating various resident services, providing information about local amenities, and assisting with community events to enhance the resident experience.

Essential Job Functions

• Greet Residents and guests Welcome all residents, prospective tenants, and visitors to the community with a friendly and professional demeanor, ensuring a positive first impression.
• Handle Inquiries: Respond to phone calls, emails, and in-person requests promptly, directing them to the appropriate team member or resolving the issue directly when possible.
• Manage Resident Services: Oversee the scheduling and coordination of community amenities, such as guest suites, the loading dock, and elevator usage for move-ins and move-outs, ensuring smooth operations.
• Package Management: Accept and document package deliveries, promptly notifying residents of their arrival and ensuring secure storage until pick-up.
• Organize Community Events: Assist in planning, organizing, and executing resident activities and events, fostering a sense of community and engagement among residents.
• Provide Local Information: Maintain an up-to-date directory of local services, including restaurants, shops, and delivery options, offering recommendations and information to residents as needed.
• Perform other tasks or duties as assigned.

Qualifications

• Ability to work weekdays and weekends.
• Flexible to accommodate varying shift schedules. Hiring for (first, second, or third).
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Customer service experience is preferred, particularly in hospitality or residential services.
• Knowledge of local area amenities and services is a plus.

What We Offer
We invest in our people because we believe in our people. We offer training and development, robust employee benefits, 401k contribution and matching, flexible spending program for transit, medical, dependent care and parking. Maternity and paternity leave, PTO & holidays, we offer a clear path for career advancement with a portfolio that continues to grow nationwide.

Compensation Range
The expected hourly range for this position is between $16 and $17.

Equal Employment Opportunity
Our company is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.