Airfreight Import Agent
Job Description
Key Responsibilities
As a primary point of contact for customer service, ensuring customer satisfaction by high-quality & timely service in cooperation with customers, colleagues, and overseas counterparts
Execution of daily operations, ensuring to meet KPIs, and handling customer reports
Arrangement of truck, packing, customs clearance, air space booking, transport document issuance, communication, billing, etc. for air exports, imports, and cross trades.
Simple negotiation, vendor management, GP maximization, SOP creation & adherence, troubleshooting, other ad-hoc assignments
We are looking for
Obsessive customer-centricity
Ability to work with good self-organization, accuracy, and priority even under pressure
Strong interpersonal & communication skills with external & internal stakeholders
At least 1 year experience in airfreight operations
Native-level Korean, and business-level English communication skills (written & oral)
Experience with Microsoft Outlook, Teams and Excel
General numeric skills
Work overtime whenever there is a business need
Proactive/independent initiative & job ownership/commitment
"Can-do" attitude & willingness to learn and try new things
Mindset to always challenge status quo for improvements
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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