Springfield, MA Flash Car Wash Detail Manager

Detail Manager

Our large and growing Automotive Wash and Detail Shop is looking for a Detail Manager who is professional, reliable, and hardworking. This person will be responsible for managing detail center operations.

Job Description:

• Ensure customer satisfaction; establish and maintain total customer satisfaction.
• Assist in recruiting, hiring, and training employees.
• Implement car wash and detail center quality standards.
• Manage vehicle flow and production in car wash and detail center.
• Perform schedule preventative maintenance.
• Resolve customer complaints.
• Manage and develop employees, evaluate individual and team performance.
• Drive overall production of the Auto Detailing operations
• Develop and motivate teams to deliver operational and financial goals
• Execute sales strategies, manage expenses, and maximize profitability
• Must be available for potential open and/or closing shifts

Environmental & Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight or exert a force up to a maximum of 25 pounds
• This position may require up to 0-20% travel

Benefits Include:

• Health, dental, life and disability insurance
• 401(k) with company match
• Flexible spending accounts
• Paid Time-Off – vacations and holidays
• Receive one free wash weekly

• At least 1 year of management experience is preferred
• Experienced in the Car Detailing industry
• Proven and successful employee management experience
• Experience in developing sales strategies
• Ability to manage a fast paced, hands-on customer service-oriented environment
• Superior organizational and communication skills