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Key responsibilities:
• Upon raising of a customer complaint, work with customers to ensure the failure mode is adequately defined, utilising the principles of 5W2H
• Utilise the AMP-E procedures to correctly rate the criticality and impact of the complaint
• Ensure that customer complaints are promptly acknowledged and have the right level of focus and visibility to the priorities of the plant team
• Effectively and promptly collaborate with CTS, Quality and plant teams to re-assign complaints as needed without leading to unnecessary delays in responses to customers
• Support the Plant Quality Manager and team to ensure that the problem solving investigation follows the principles and tools of the 8D and A3 methodologies as defined by AMPS
• Support the Plant Quality Manager and team to ensure that the Corrective Action and Preventive Action Plans are actioned in time, executed, verified and sustained
• Ensure that the CRM workflow is utilised and fields are complete
• Collaborate with Manufacturing and Customer Quality Manager to identify patterns of failures and the need for AMP-E wide quality improvement plans
Job Description
Key responsibilities:
• Upon raising of a customer complaint, work with customers to ensure the failure mode is adequately defined, utilising the principles of 5W2H
• Utilise the AMP-E procedures to correctly rate the criticality and impact of the complaint
• Ensure that customer complaints are promptly acknowledged and have the right level of focus and visibility to the priorities of the plant team
• Effectively and promptly collaborate with CTS, Quality and plant teams to re-assign complaints as needed without leading to unnecessary delays in responses to customers
• Support the Plant Quality Manager and team to ensure that the problem solving investigation follows the principles and tools of the 8D and A3 methodologies as defined by AMPS
• Support the Plant Quality Manager and team to ensure that the Corrective Action and Preventive Action Plans are actioned in time, executed, verified and sustained
• Ensure that the CRM workflow is utilised and fields are complete
• Collaborate with Manufacturing and Customer Quality Manager to identify patterns of failures and the need for AMP-E wide quality improvement plans