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Job Description
The Airport Wheelchair Supervisor oversees daily wheelchair operations within the airport terminal, ensuring safe, timely, and professional passenger assistance services.
MINIMUM QUALIFICATIONS:
HS Diploma or GED
Must be 18 years or older
One (1) years of front-line experience in a similar or related role
Minimum one (1) year of lead or supervisory experience in a similar or related role
Excellent verbal and written communication skills
Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history
Must have a reliable mode of communication and transportation
PREFERRED QUALIFICATIONS:
Experience in airport operations
Airline or airport operations experience
Leadership experience in the airline or airport operations experience
PERSONAL AND PHYSICAL REQUIREMENTS
Treat all information as confidential.
Possesses the tact to deal with situations at all levels, client representatives, employees, and the public.
Must be able to sit, stand, lift, and bend throughout shift.
Must be willing and able to work in various climatic conditions including extreme heat and cold (over 100 to below 0), including high winds, rain, ice, and snow.
Must be willing and able to cope with various non-routine situations, including, but not limited to, early/late flights, weather and mechanical delays, and passenger assistance, including accommodation/re-accommodation.
Must pass pre-employment and random drug tests.
Must be able to read, understand, and carry out instructions in English.
Must meet requirements to obtain a security-sensitive identification badge.
Must be able to direct in English verbally.
Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
Be able to resolve problem situations with passengers when necessary.
PERFORMANCE RESPONSIBILITIES
Oversee administrative staff and assign duties to direct reports
Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime.
Ensure implementation of the Safety Management System (SMS)
Implement a safety plan for the station
Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
Perform all duties of subordinate employees when necessary.
Train/retrain all personnel in airline procedures, safety procedures, and company policies.
Maintain good employee relations. Handle employee problems efficiently and effectively.
Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
Adhere to company policies and procedures and participate in achieving company objectives.
Monitor employee activity and adjust as needed.
Handle off-schedule operations when the Manager is not available.
Perform other duties as requested.