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Reports and Data Delivery Specialist
Taguig City, Metro ManilaPosted 3 days ago
Full-timeonsite
Job Description
Key Responsibilities:
Data Reporting & Visualization
- Prepare and distribute daily, weekly, and monthly performance reports covering key metrics such as call volumes, service levels, productivity, and efficiency indicators.
- Develop interactive dashboards and scorecards to monitor agent, team, and campaign performance.
- Provide trend analysis and actionable insights to help leaders make informed decisions.
Data Integration & Quality Assurance
- Aggregate data from multiple platforms (CRM, dialer, WFM, ACD, HRIS) into unified reporting structures.
- Validate and reconcile data inconsistencies to maintain accuracy and reliability.
- Implement automation for recurring reports to reduce manual effort and minimize errors.
Business Support & Insights
- Collaborate with Operations, Workforce Management, and Quality teams to identify performance gaps and improvement opportunities.
- Deliver real-time and historical data insights to support strategic planning and operational adjustments.
- Monitor contractual KPIs and proactively flag potential risks to service level agreements.
Process Optimization
- Evaluate current reporting processes and recommend enhancements or new tools for efficiency.
- Document and standardize reporting workflows to ensure scalability and continuity.
Skills & Competencies
Technical Expertise
- Advanced proficiency in Microsoft Excel (pivot tables, formulas, macros).
- Skilled in creating reports and dashboards using Power BI, Tableau, or similar tools, with a solid grasp of data visualization best practices.
- Working knowledge of SQL for data extraction and manipulation.
- Familiarity with CRM, dialer systems, and workforce management tools.
Core Competencies
- Strong analytical and problem-solving skills.
- Exceptional attention to detail and accuracy.
- Ability to communicate complex data in a clear, concise manner.
- Effective time management and ability to meet tight deadlines.
Preferred Qualifications
- Bachelor’s degree in Business Analytics, Statistics, Computer Science, or related field.
- Minimum 2 years of experience in reporting, analytics, or MIS roles.
INTERNAL APPLICANTS:
- Must be a regular employee.
- Minimum of 6 months tenure in current role.
- Not enrolled in a Performance Improvement Plan.
- With a Performance Rating of Consistently Meets Performance and above
- Must not have Ethics Point case/s, Data Privacy nor Employee Relations disciplinary record/s in the past 12 mos until prior promotion effective date
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What’s in it for you?
• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
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