Provides general production support:
- Monitor daily production performance and inventory levels as assigned.
- Conduct data and trend analysis to identify areas of improvements.
- Triage daily production issues. Recommend and implement interim workarounds.
- Recommend solutions and/or corrective actions for issues that are brought to the attention of the unit.
- Create and update operational workflows and documentation.
- Process Access Management requests.
- Perform audits as assigned.
- Support production activities as assigned.
Assist on production changes/fixes and small project implementations:
- Plan and coordinate activities related to the implementation of new desktop applications.
- Participate on writing system change requirements. Develop test scenarios and test cases, generate test data, execute test cases and review results for approval to production.
- Act as liaison with internal customers to facilitate changes or improvements needed to correct problems or improve servicing.
Assist on medium and large project implementations as assigned:
- Develop training material and conduct training and presentations.
- Assist with testing and testing activities
Performs all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid

BlueCard Business Analyst II

Job Description