Key Account management – provide appropriate support and touch points for large and medium accounts in the Pressure sensitive adhesive tapes & graphics or Flexible Packaging laminating adhesive market developing relationships with various functions at these complex organizations
Navigating these complex organizations through phone conversations, online meetings & onsite visits is key to the success of this position.
Form relationships across different functional areas of the customer to confirm supplier value throughout the organization
With support from the Product Line Manager, monitor price and margin acting in a timely manner to maintain and grow margin
Outbound pro-active calling to tape and specialty markets to identify new opportunities/applications, initiate sales campaigns, reach decision makers, and collect competitive intelligence
Prepare timely, accurate and complete information for CRM reporting – Salesforce.com.
Oversee sales, communications, and support to a select set of customers where the purchasing process will engage experienced and knowledgeable customer personnel through the sales cycle
Participate in monthly account planning sessions with National Sales Director, Market Segment Team Leaders, and Business Development Managers for strategic planning
Work with various cross functional groups within Bostik to ensure a seamless experience for the customer