Crematory Field Operations Support Assistant - All Caring Commerce Cremation Services

Location: All Caring Commerce Cremation Services 

Status: Non-Exempt, Full Time 

POSITION SUMMARY

Under the general supervision of the Office Coordinator, the Field Operations Support Assistant is responsible for providing a variety of administrative and clerical support to the crematory operation. In addition, other general duties will support the goals of meeting and exceeding client and family expectations.

ESSENTIAL FUNCTIONS

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the church in performing their work.

Performs day-to-day clerical duties as required, which may include:

• Prepare, review, and verify cremation authorizations, permits, and related documentation
• Ensure proper identification and documentation consistency throughout each case
• Assist with coordinating scheduling for cremations, transfers, and witness cremations
• Communicate professionally with funeral homes, families, vendors and internal staff
• Release of cremated remains to clients and families
• Enter and maintain data in crematory CRM system
• Assist with compliance tracking in accordance with state and local regulations
• Answer phones, respond to emails, and provide administrative support to Office Coordinator
• Maintain organized files and logs
• Preparing reports, invoices and mail-outs as necessary
• Assist with chapel and facility preparations, including light cleaning of facility
• Backup to Office Coordinator in their absence
• Confirm accuracy of all documentation and service information electronically and/or by physical means.
• At all times comply with company policies, procedures, and instructions.
• Conveys a sense of concern and empathy with client family members at all times, bringing any issues to the attention of a staff member who can provide a resolution.
• Responds to customer inquire via telephone, internet and in person.
• Maintains professional and cooperative relationships with county clerk, medical examiners, and other official and governmental parties.
• Keeps accurate records.
• Performs other duties as assigned.