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Job Description
This employee works directly with customers to improve sleep therapy compliance and improve outcomes.
- Uses company resources, policies, and procedures to provide complete and accurate data
- uses appropriate technologies and follows processes in accordance with company standards to ensure patient, location, and physician contact is handled with accuracy and operational effectiveness
JOB FUNCTIONS
- Establishes customer contact by initiating outbound calls via dialer and receiving inbound return calls to facilitate compliance usage of PAP device
- Assists customer through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary
- Resolves customer concerns by providing appropriate information regarding products and services
- Records customer information and maintains database by obtaining, entering, and verifying required data
- Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
- Provides customer follow up as required
- Contributes to departmental objectives by accomplishing required contact and compliance results