Training Practitioner SLS SanlamConnect (P8/9) Bellville
Job Description
Who are we?
Sanlam is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients and intermediaries. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY WE GROW AND PROTECT WEALTH.
What will you do?
The main function of the Training Practitioner is to ensure staff are functionally trained and competent to execute the work coming into the team. The Training Practitioner is responsible for the updating of all training material, Check Lists and Guide Forms, as well the execution of Quality evaluations, where applicable. The Team Manager is ultimately accountable for the sustainability, service ability, quality, back-ups and succession planning for the team while the Training Practitioner supports with the planning and execution of actions to attain these goals. The main tool for managing knowledge in the REMS team is the Compass and the Training Practitioner is accountable for the regular updating and data mining of Compass.
What will make you successful in this role?
Success in this role requires the ability to design, implement, and deliver effective learning solutions that are closely aligned to business strategy and operational needs. A strong focus on learner engagement, continuous improvement, and performance outcomes will be key.
⦁ Implement training strategy and plans and align with business strategy.
⦁ Consulting with stakeholders to identify learning and development needs.
⦁ Administering the Workplace Skills Plan and coordinating external training interventions where required.
⦁ Designing and developing engaging learning content, including classroom-based, virtual, and online courses.
⦁ Developing training and support materials that are practical, relevant, and learner focused.
⦁ Designing and implementing pre-and post-learning assessments to measure learning effectiveness and knowledge transfer.
⦁ Applying flexible and agile learning approaches to ensure effective learning journeys and continuous upskilling.
⦁ Facilitating new starter onboarding programmes as well as continuous upskilling initiatives for existing employees.
⦁ Planning, organising, and clearly communicating learning events and interventions.
⦁ Preparing for learning interventions through content review, research, and side-by-side job shadowing.
⦁ Using a variety of facilitation methods and learning activities to maximise learner engagement in both classroom and virtual environments.
⦁ Providing ongoing support during and after training interventions to reinforce learning and drive application in the workplace.
⦁ Coaching, developing, and mentoring learners to build competence and confidence.
⦁ Collaborating with Team leaders ,Team Managers, and other stakeholders to ensure the effectiveness of learning interventions and continuous improvement of learning journeys.
⦁ Conducting quality checks on work outputs to assess proficiency levels and identify skill or training gaps.
⦁ Evaluating learner performance and providing constructive, actionable feedback.
⦁ Maintaining accurate training records, including attendance registers, learning material, assessments, and feedback reports.
⦁ Monitoring training effectiveness and using insights to refine and enhance learning solutions.
By combining strong facilitation skills, structured learning design, effective stakeholder collaboration, and a data-driven approach to performance and quality assurance, you will contribute directly to the development of skilled, capable, and high-performing consultants.
Qualification and Experience
⦁ Matric
⦁ Relevant training related qualification would be advantageous
⦁ 3-5 years relevant REMS and Sanlam experience
Knowledge and Skills
⦁ Facilitation/ presentation of training
⦁ Training Assessments and feedback/ reporting
⦁ Training material/content development and updating
⦁ Training Queries, ad-hoc support and projects
⦁ Knowledge of team/sector structure in REMS and business units
⦁ Knowledge of work/sector terminology in REMS
⦁ Good knowledge of operations and processes in REMS , SLS and Sanlam
⦁ Knowledge of Legacy Platform and Sanlam Life Legacy products (minimum of 2 years’ experience)
⦁ Knowledge of Epsilon Platform and Stratus Policy products (minimum of 2 years’ experience)
⦁ Commission rules on Sanlam Life products Knowledge of legislation pertaining to the insurance industry, labour and tax.
⦁ Knowledge of operations / processes in REMS teams
⦁ MS: Office (Excel, Word, PP, Outlook)
Core Competencies
Success in this role is underpinned by a strong combination of collaborative behaviours, adaptability, innovation, and results orientation, supported by solid analytical, facilitation, and communication skills.
⦁ Collaboration and Influence
⦁ Flexibility,
⦁ Resilience
⦁ Adaptability
⦁ Innovation
⦁ Continuous Improvement
⦁ Customer Focus
⦁ Results Orientation
Personal Attributes
⦁ Achievement orientation
⦁ Analytical, Decision-Making,
⦁ Problem Solving Skills
⦁ Communication
⦁ Attention to Detail and Quality Focus
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.