Fitness Front Desk Associate

About Chelsea Piers

Chelsea Piers is a premier sports, fitness, and entertainment destination dedicated to inspiring movement, building community, and delivering excellence. Our member-exclusive fitness club offers expansive strength and cardio spaces, over 100 group fitness classes each week, and a dynamic wellness environment where members feel supported, energized, and motivated.

From yoga, Pilates, HIIT, strength training, mobility, cycling, and cardio dance to premium amenities and personalized services, Chelsea Piers is more than a gym—it is a place people love to be.

Our team is collaborative, energetic, and committed to creating an exceptional experience for every member, every day.

The Opportunity

Help shape the member experience at Chelsea Piers.

We are seeking a warm, polished, and service-driven Fitness Front Desk Associate to join our team on a part-time basis (18 hours per week). This role is ideal for someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering outstanding hospitality.

As one of the first and last points of contact for our members, you will play an important role in creating a welcoming, seamless, and memorable experience. From greeting members and managing check-ins to assisting with bookings for personal training, massage services, and club offerings, you will help ensure each member leaves feeling valued and excited to return.

This is an excellent opportunity for someone who is organized, personable, proactive, and passionate about health, fitness, and community.

Schedule: 

18 hours per week (three 6-hour shifts):

• Mondays: 4:00 PM – 10:00 PM
• Fridays: 10:00 AM – 4:00 PM
• Sundays: 1:00 PM – 7:00 PM

Compensation: $17 - $18 per hour, based on experience

Primary Responsibilities

• Deliver exceptional service aligned with Chelsea Piers hospitality standards
• Greet members and guests with warmth, professionalism, and enthusiasm
• Manage front desk check-ins and provide concierge-style assistance
• Schedule ancillary services such as personal training, massage, and other offerings
• Answer and direct phone calls with professionalism and strong phone etiquette
• Respond to member requests promptly and effectively
• Maintain knowledge of club programs, services, and daily events
• Support a clean, organized, and polished front desk environment
• Monitor visitor access and maintain security awareness
• Communicate effectively with teammates and departments across the facility
• Assist with special projects and operational needs as assigned by leadership
• Uphold all uniform, appearance, and handbook standards

• 6+ months of customer service, hospitality, or related experience preferred
• Friendly, professional, and dependable demeanor
• Strong interpersonal and communication skills
• Passion for health, wellness, sports, or fitness environments
• Highly organized with strong attention to detail
• Positive attitude with a willingness to take initiative
• Team-oriented mindset with a collaborative approach
• Comfortable communicating in person, by phone, and via email
• Strong problem-solving skills and sound judgment
• Basic proficiency in Microsoft Office or similar software preferred
• Flexible availability, including nights, weekends, and holidays as needed
• Ability to stand for extended periods and lift up to 30 lbs

Benefits

• Complimentary Chelsea Piers Club Membership
• Paid sick time 

This position is based at Chelsea Piers in Stamford, CT

Chelsea Piers is an Equal Opportunity Employer