Multi-Site Front Office Coordinator

The Front Office Coordinator/Welcome Ware Agent serves as a primary patient facing administrative role for a clinic and is responsible for delivering high-quality patient experience during check-in and check-out process, insurance benefits review with the patient, payment collection and coordination with centralized operational departments.

The Front Office Coordinator/Welcome Ware Agent plays a key role in maintaining the clinic’s flow, supporting therapists, and ensuring patients receive exceptional customer service while administrative processes are handled accurately and efficiently. 

• Check in patients, verify info, and manage payments
• Handle messages, intake forms, portal tasks, and ZocDoc conversions
• Schedule patients and support therapist workflow
• Maintain clinic flow, professionalism, and accurate patient tracking
• Complete EOD duties, deposits, account audits, and cash‑service authorizations

• High school diploma or equivalent required; additional healthcare or administrative experience preferred.
• Strong communication and customer-service skills with a calm, professional presence.
• Ability to multitask across clinics and manage a fast-paced patient flow.
• Confident navigating technology, software systems, and virtual communication tools.
• Organized, detail-oriented, and comfortable following structured processes.
• Knowledge of clinic operations or front-desk workflow is helpful but not required
• Ability to maintain confidentiality and comply with HIPAA at all times.