Director, Global QSE Competencies

Role: Director, Global QSE Competencies 

Function: Corporate Quality, Safety & Environment (QSE) 
Geography: Atlanta (AOC) or Singapore OU Office 
Reports To: Vice President, Global QSE Governance & Competencies 
Role Level: Director 

Role Purpose 

The Director, Global QSE Competencies leads the design and deployment of enterprise-wide QSE competency building to enable consistent, high-quality execution across the system. The role defines the QSE competency model, builds a fit-for-growth learning ecosystem, and drives adoption of digital learning and knowledge platforms. 

This role translates enterprise strategy, governance requirements, and risk insights into practical capabilities, ensuring the skills, tools, and knowledge required to deliver safe, compliant, sustainable and high-quality outcomes. It also strategically leads and embeds QSE communication and change management frameworks to accelerate adoption and sustain capability uplift. 

Scope & Impact 

• Enterprise owner of QSE competency model, learning ecosystem, and capability roadmap 

• Direct impact on system capability, speed of learning, and execution consistency across OUs and bottlers 

• Enables “feedback to capability” loop by translating governance, audit, and risk insights into targeted learning interventions 

• Drives digital adoption and value realization for learning and knowledge platforms (e.g., Thrive, KORE) 

• Strengthens readiness for growth, transformation, and M&A integration through capability uplift 

• Single point of accountability for strategic QSE communications, ensuring alignment with enterprise priorities and consistent, credible messaging across regions and platforms  

• Leads both strategy and execution Communications and change management to strengthen engagement, drive global alignment, and elevate QSE visibility and influence internally and externally 

Key Responsibilities 

1. QSE Competency Model & Strategy 

• Define and evolve the enterprise QSE competency framework, aligned to business priorities and risks 

• Develop and execute a multi‑year competency strategy and roadmap 

• Establish scalable competency standards by role, level, and market maturity 

• Ensure alignment with Tiered Governance / Bottler Maturity expectations 

2. Learning Ecosystem & Programs 

• Design and lead a globally consistent, digitally enabled QSE learning ecosystem 

• Own/integrate curriculum for SME led, content (i.e. KORE Master Classes) & structured learning pathways 

• Lead QMS training strategy, including, capability development, documentation training and standards adoption 

• Drive learning programs optimization (i.e. Thrive, etc) to improve engagement and effectiveness 

• Embed metrics to track capability uplift and learning impact 

3. QSE Knowledge Sharing Platform 

• Define strategy and lead execution of the QSE knowledge sharing platform 

• Drive adoption, usability, and value realization across the system 

• Ensure single source of truth for QSE knowledge and QMS documentation, including:  

• Document governance and lifecycle management 

• Version control and content integrity 

• Enable faster knowledge transfer and reuse of best practices 

4. Communication & Change Management Strategies and Execution Frameworks 

• Lead QSE communications strategy in partnership with program execution teams 

• Develop and maintain an annual QSE communications strategy aligned with enterprise business priorities, risk focus areas, and culture initiatives 

• Define key QSE narratives, messaging frameworks, and communication priorities for global audiences that incorporate annual KPI dashboards and Big Rocks 

• Identify proactive communication opportunities to reinforce prevention, compliance, and continuous improvement mindsets based on current performance 

• Build and deploy a change management framework and capabilities to support effectiveness of sustainable: Governance transformation, Capability rollout, Digital adoption, etc.  

• Define clear narratives, engagement rhythms, and stakeholder activation plans 

• Ensure consistent messaging and alignment across global teams, OUs, and bottlers 

• Define, track and continuously improve communication and change management success measures (engagement, reach, clarity, adoption) 

5. Mergers & Acquisitions Capability Integration 

• Support QSE due diligence and integration for M&A initiatives 

• Assess capability gaps and readiness risks in target organizations 

• Lead capability onboarding plans to ensure rapid alignment to KORE standards 

• Enable scalable integration of learning, tools, and knowledge platforms 

6. Continuous Improvement & Insights Loop 

• Establish closed-loop learning systems linking: Audit findings, Risk signals, Performance outcomes, capabilities and change management success metrics and learning outcomes. 

• Translate insights into targeted capability interventions and program updates. 

• Drive continuous improvement of learning content, platforms, and delivery models. 

Critical Capabilities 

• Enterprise influence and stakeholder management: Ability to align diverse stakeholders without direct authority  

• Systems and strategic thinking: Understand interconnections between governance, risk, and capability building  

• Digital mindset: Leverage platforms and data to scale learning and insights  

• Data-driven decision making: Use metrics and insights to drive adoption and effectiveness  

• Executive communication (written & spoken): Clear, concise storytelling to senior leadership and global audiences  

• Change leadership: Ability to drive adoption in a complex, matrixed system 

• Program Management: Strong program leadership and disciplined execution 

• Human-Centered Design (designing for the needs of end-users): Learning Design and Development 

• Network leadership: Leading networks and fostering learning culture 

• Additional Behaviors:  

• Growth Mindset 

• Bias to action and ability to get things done 

• Collaboration and co-creation 

• Agility and flexibility to pivot quickly to adapt to dynamic business needs 

Success Measures 

• Globally consistent QSE competency model and learning ecosystem adopted across OUs and bottlers 

• Increased capability maturity and readiness, particularly in growth markets 

• Measurable improvement in learning engagement, adoption, utilization and effectiveness (Thrive, KORE, knowledge platforms) 

• Strong platform utilization and knowledge accessibility with controlled, current documentation 

• Clear link between capability building and risk reduction / performance improvement 

• Increased engagement with QSE communications and platforms throughout the network 

• Strong leadership feedback on usefulness and effectiveness of materials 

• Effective change adoption and stakeholder alignment across the system 

• Increased speed and consistency of learning across the system 

Key Interfaces 

• Internal Corporate QSE Partners 

• Global QSE Leadership Team, Global QSE QFS and Sustainability and Safety team, GAO teams 

• VP, Global QSE Governance & Competencies, Senior Director, Enterprise Risk & Integration, Director QSE Governance, SM QSE Competencies & Enablement, SM QSE Governance 

• Cross-Functional Partners 

• Operating Unit (OU) QSE leaders and bottler technical teams 

• Digital, Data, and Platform teams (Thrive, KORE, analytics platforms) 

• TI&SC Communications teams (CTIO, CPS, etc), TI&SC Capabilities Network,  

• People and Culture /HR, Global Learning & Development, Enterprise Capabilities 

• Communications and Change Management partners 

• Enterprise Functions 

• Internal Audit, Legal, and Regulatory teams (for standards alignment) 

• M&A and Integration teams (due diligence and onboarding) 

• External / System Stakeholders 

• Bottlers and strategic partners 

• External learning and content providers (as applicable) 

Digital Skills Required 

• Learning platforms: Experience with enterprise learning systems (e.g., Thrive or equivalent) to design scalable learning journeys 

• Knowledge management systems: Strong understanding of document control, versioning, and content lifecycle management (e.g., KORE or similar) 

• Data and analytics: Ability to define and interpret learning and capability metrics, adoption signals, and performance insights 

• Digital content design: Experience with digital learning formats (modular, on-demand, virtual classroom) 

• Platform adoption: Proven ability to drive user adoption and behavior change in digital tools 

• Systems integration mindset: Ability to connect learning platforms with governance, risk, and performance systems 

Qualifications & Experience 

• Bachelor’s degree in a relevant QSE technical field, i.e. Food Science, Regulatory Affairs, Engineering, Environmental Science, Safety, Animal Science, or related discipline (advanced degree preferred) with experience in capability building and learning and development 

• Experience in technical environments, operations, or transformation roles including corporate or operating units 

• Proven leader with strong influencing, stakeholder alignment, and project management skills 

• Experience designing and scaling enterprise capability or learning programs in complex, global organizations 

• Demonstrated success driving adoption across matrixed environments and translating strategy into scalable execution 

• Strong track record in communication, change enablement, and cross-functional leadership with measurable outcomes 

• Ability to build sustainable capability and learning culture across diverse markets