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• Leading the strategic and day-to-day operations of the Department of Community and Family Medicine Clinics, ensuring excellence across clinical operations, patient care, customer access, satisfaction, performance improvement, environment of care, and infection control.
• Developing and managing the annual departmental operating budget while identifying opportunities to improve services, optimize resources, and minimize expenditures.
• Serving as Co-Chairperson of the Primary Care Medical Home (PCMH) Steering Committee for Lakewood, as assigned, and participating in multidisciplinary committees and task forces.
• Driving initiatives that improve quality outcomes and enhance the patient experience across Primary Care Services.
• Establishing competencies, professional qualifications, and clinical performance standards for Primary Care Services staff.
• Partnering with Business Development and Marketing teams to support strategic growth initiatives, market development plans, and community outreach efforts.
• Ensuring ongoing compliance with governmental regulations, accreditation standards, quality reporting requirements, and NCQA Primary Care Medical Home standards.
• Building strong relationships with community agencies, referral networks, and healthcare partners to strengthen access and continuity of care.
• Collaborating with Department leadership to improve scheduling, provider coverage, operational communication, and workflow efficiency across primary care sites.
• Participating in managed care negotiations alongside the Director of Managed Care for regional MCO, PPO, and HMO contracts related to primary care services.
• Maintaining accountability for staff licensure, certifications, registries, and Primary Source Verification (PSV) compliance.
• Promoting a culture of quality improvement, patient and staff safety, teamwork, inclusion, and cultural diversity throughout department operations.
• Delivering a professional, courteous, and service-oriented experience in every interaction with patients, visitors, providers, and colleagues.
• Supporting and upholding the organization’s Code of Conduct, Corporate Compliance Plan, and all applicable policies, procedures, and training requirements.

• Bachelor’s degree in Nursing or a graduate degree in Nursing required.
• Current licensure as a Registered Nurse in the State of Missouri required.
• Master's degree in health administration, preferred

• Five to seven years of experience at a manager or director level required.
• Practical experience with:
  • Budgeting
  • Strategic planning
  • Marketing plan development and implementation
  • Fundraising

• Exceptional written and verbal communication skills.
• Ability to interpret managed care contracts, business plans, marketing plans, financial documents, safety documents, and procedure manuals.
• Strong leadership, supervision, organizational, analytical, and multitasking skills.
• Ability to communicate effectively in one-on-one settings and large or small groups.
• Ability to prioritize, analyze situations quickly, and make sound decisions under pressure.
• Professional demeanor with strong interpersonal and customer service skills.
• Proficiency in English communication, both written and verbal.

• Ability to reach, twist, bend, sit, walk, push, pull, crouch, stoop, stand, climb, balance, kneel, grasp, and perform fine hand coordination and digital dexterity.
• Ability to lift at least 10 pounds repetitively to move/transport equipment and supplies.
• Ability to distinguish colors in computer programs, hear sufficiently for conversations and workplace sounds, and read medical records and computer screens.