Manager - Tax Capability and Learning, Learning and Development (51292)

We are looking for a practice‑embedded leader who is passionate about how tax professionals deliver quality work in a rapidly evolving environment. 

This role sits at the intersection of Tax strategy and learning. You will partner closely with Tax leadership and SMEs to design and deliver learning and enablement that directly improves how work gets done - especially as our tax practice continues to evolve through technology, AI, and advisory skills to create new ways of working. 

This is an opportunity to shape how tax professionals grow, specialize, and perform. 

What you’ll do 

You will: 

• Partner directly with Tax SMEs and Learning practice leadership to identify where learning, enablement, and capability development can most effectively impact client service delivery.

• Translate Tax strategy, methodology, and operating priorities into practical, role‑based learning experiences that support real‑world application. 

• Design and evolve a learning strategy and curriculum for tax, including core execution skills, tax specialization (e.g., International Tax, SALT, Trust and Estates), and future‑ready capabilities. 

• Diagnose root causes of performance challenges (not just skill gaps) and recommend solutions that may include learning, feedback, process changes, or tools. 

• Collaborate closely with HR Business Partners, Recruiting, Talent Management, SMEs, and national practice leaders to align development efforts and ensure consistent execution across the firm. 

• Define and track meaningful outcomes for learning initiatives—focusing on performance improvement, adoption, and behavior change, not just completion. 

• Develop high‑quality learning content using instructional design best practices, including digital learning, blended solutions, and facilitated experiences. 

• Partner with internal facilitators and subject matter experts to ensure instructional quality, consistency, and relevance. 

• Coach individuals and teams strengthen execution, judgment, and professional growth. 

Who you are 

You are someone who: 

• Cares deeply about how tax professionals learn, develop judgment, and apply their skills 

• Enjoys working closely with practice leaders and operating in ambiguity 

• Thinks in terms of capability and performance, not just courses and content 

• Is comfortable leading with influence 

• Wants to be part of shaping the future of tax and building capabilities 

• 5+ years of experience in Learning & Development, tax enablement, practice operations, or higher education—ideally within a professional services or accounting firm. 

• Experience consulting with leaders and teams on performance, capability, or development challenges. 

• Strong facilitation, communication, technical writing and instructional design skills. 

• Comfort balancing multiple stakeholders and priorities in a matrixed environment. 

• A growth mindset and interest in how tax is evolving. 

• CPA or experience working closely with tax professionals in professional services is strongly preferred. 

• Working knowledge of NASBA CPE requirements and learning compliance standards. 

• Experience with digital learning tools (e.g., Storyline 360, Camtasia, MS Office, or similar platforms). 

Additional details 

• Travel: approximately 10% 

• Hybrid learning design and delivery