Academic Service Manager (Admissions Enrolment (Distance Learning) & Communications) (REG)

Founded in 1989, Hong Kong Metropolitan University (HKMU) is a modern, vibrant and dynamic university. We tailor our professional programmes to adapt to market trends and meet industry needs, thus providing our students with quality professional education and clear career paths. Being the first University of Applied Sciences (UAS) in Hong Kong, we pledge to play a pioneering role in enhancing recognition of vocational and professional education and training, and nurturing talents with both applied skills and knowledge. 

As a faculty-driven, student-centred university in support of innovative teaching and learning, strategic research, and stakeholder outreach to provide maximum benefit to our communities, we conduct research that advances knowledge and enhances teaching, focusing on strategic areas, including digital humanities and literature, international business, gerontechnology, personalised care, smart city, open and innovative education, and bilingual learning and teaching.

 

HKMU is becoming an ever more vital link in addressing and helping Hong Kong to solve many difficult challenges – as part of our involvement in, and commitment to, the ‘metropolis’ of Hong Kong. Our plans to expand into the Greater Bay Area (GBA) will also cultivate talent to serve Hong Kong and the wider metropolitan GBA.

 

For more information about the University, please visit https://www.hkmu.edu.hk.

 

The Registry is a key central administrative unit of the University supporting it in providing quality higher education. We administer and deliver a broad range of student and academic services, such as admissions, registration, quality assurance, class scheduling, examinations, and graduation. The Registry is also responsible for maintaining student records and providing secretarial support to Senate and its committees, and are integral in the governing of academic regulations of the University. We provide aspiring candidates with ample staff development opportunities and a promising career in higher education.

 

We are now looking for a suitable person to fill the following position in the Registry:

Major Duties and Responsibilities

The appointee will play a key role in the Distance Learning team and Communications team of the Registry, and will be mainly responsible for the following tasks:

• Overseeing the administration of Distance Learning programmes and courses, including admissions, enrolments, websites, and publications;
• Developing and executing new initiatives to streamline work processes and improve operational workflows through system enhancements
• Managing communication channels such as website content, announcements, emails, kiosks and counter services to engage current students;
• Delivering timely current student communications through the mapping of student lifecycle and events for contributing to the success of the overall student journey and experience;
• Providing the continuous support and improvement of smart locker system, digital queuing system and chatbot with usage tracking, statistical reporting and feedback collection;
• Supervising executive and clerical staff, and
• Performing any other duties as assigned.

 

Candidates

Candidates should possess the following qualifications, experience and competence:

• A recognized degree with 6 years’ post-qualification experience, preference will be given to those with experience in student services in tertiary institutions;
• Strong project management and execution abilities, resilient and flexible in dealing with emergency and ambiguity;
• Good leadership and management skills, strong interpersonal and organizational skills while with servicing and collaborating mindsets;
• A high sense of self-motivation and ownership, a problem solver, capability to work under pressure;
• Strong system sense and good computer skills including MS Office;
• Excellent command of English and Chinese, including Putonghua;
• Work outside office hours may be required.

Candidates may be invited to attend a written test.

Terms and Conditions for Appointment

An attractive remuneration package, including basic salary, an end-of-contract gratuity, and a discretionary incentive payment, where applicable, will be offered to the right candidates. Generous annual leave, staff-development sponsorships, medical and dental benefits, and life insurance coverage will also be provided.

To Apply

Candidates who are interested in joining us may submit their applications via the University’s eRecruitment System.

The personal data collected will be used for the purpose of considering your application for employment. For details, please refer to the “Personal Data (Privacy) Notice for Job Applicant” on the University’s website. If you are not contacted by the University within eight weeks from the closing date of application, you may assume that your application was unsuccessful.