Operations Manager - Greater St. Louis Area (26359)
Job Description
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Ensure consistent service excellence by all team members, resulting in a clean, functional, and friendly environment and culture.
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Hire, train, encourage team members to deliver Club Fitness’ service promise consistently.
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Provide effective decision-making regarding customer service issues.
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Heighten, develop, and foster a strong organizational customer service focused team.
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Contribute to short and long-term strategy planning, including initiatives geared toward organizational excellence.
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Assist with Club Staff workloads to ensure smooth and efficient business operation.
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Stay up to date with company policies and procedures to maintain consistency with Club Staff.
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Maintain an organizational culture that attracts, retains and motivates top quality employees.
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Communicate and respond on all pertinent issues and concerns regarding staffing, sales, services, member issues and employee relations to leadership.
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Assist with Member Incident Reports (MIRs) and Employee Incident Reports (EIR).
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Inventory (counting and ordering) for all operational needs of the Club.
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Assist with Help Desk tickets and follow-up with facility and equipment repairs.
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Scheduling of MEA/Kids club staff—assist with coverage as needed (flexible schedule in correlation to the needs of the club/scheduling gaps).
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Support leadership in maintaining a clean gym environment including, but not limited to, identifying opportunities in cleanliness, assigning and inspecting the facility audit, and taking an active role in training staff on the Club Fitness standards regarding cleanliness.
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Interacting with people
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Attention to detail
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Being busy and getting things done
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Delivering excellent customer service
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Achieving and exceeding member expectations
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Providing a Clean, Functional, and Friendly environment
- High School diploma or GED, required
- 18 years of age or older, required
- Previous experience in customer service, hospitality, and leadership preferred
- Excellent communication and interpersonal skills
- Ability to handle stressful situations with professionalism and a positive attitude
- Strong multitasking abilities
- Ability to work varying hours as needed, including evenings, weekends, and holidays
- Ability to work outside normal work hours when dictated by workload- required
This role requires travel to the corporate office (St. Peters, MO) and other Club Fitness locations as needed for training and meetings.
Physical Requirements:
- Extended periods of standing and moving about the facility
- Occasional lifting of gym equipment may be needed
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity
Club Fitness provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Club Fitness expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above.