SUMMARY:

Plans, directs and supports activities related to customer warranty issues resulting in reduced costs and improved customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collect , track, analyze and distribute warranty data to responsible disciplines and plant warranty interfaces.
Utilize the specific Customer Warranty Systems to obtain data on products.
Interface with plants, engineering, test and development, quality and customer representatives during warranty investigations.
Travel to customer warranty centers to review and investigate warranty issues.
Coordinate returned parts to appropriate locations for additional in-depth analysis and testing.
Communicate and present results of warranty investigations to internal and external customers.
Enter warranty investigation findings and corrective actions into Hutchinson and customer warranty systems.
Evaluates and verifies effectiveness of corrective actions implemented.
Maintain monthly/weekly/daily warranty performance tracking charts by customer, product line and platform.
Serve as a liaison between Engineering, Manufacturing and Quality regarding warranty improvement.
Develop procedures, work instruction, test instructions and other documentation to support the warranty process.

EDUCATION AND EXPERIENCE:

Four year technical degree level of knowledge with a minimum of 2 years automotive quality experience or two year engineering degree with a minimum of 5 years automotive quality experience. Previous experience with automotive warranty issue resolution is highly desirable.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Qualifications may be waived by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS:

Driving license

SUPERVISORY RESPONSIBILITIES:

None

TEAM SKILLS:

Hutchinson is built around teamwork. This position requires the use of good team skills such as cooperation, information sharing, task sharing, timely completion of assignments, good listening and communication skills and overall respect for other team members.

LANGUAGE SKILLS:

MATHEMATICAL SKILLS:

COMPUTER SKILLS:

REASONING ABILITY:

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

HEALTH AND SAFETY:

Must actively support our Health Safety and Environmental policy, immediately report all Safety hazards and correct them when able to safely do so, participate in all required Safety Training, meetings, inspects, and use all required PPE.

This is the official document reflecting this job’s essential responsibilities, necessary skills and experience, and qualifications required to perform the role.

We are 40 000 men and women who meet the challenges faced by our automotive, aviation, defence and industry customers every day. Our passion for challenge and our enthusiasm encourage us to imagine, design and produce high performance and innovative fluid, sealing system and anti-vibration solutions. Working at Hutchinson means being curious about everything, contributing to the evolution of mobility and reducing carbon emissions.

Join us and show what drives you!

A French company with an international presence (25 countries): 170 years of history and passing on our know-how.

5 billion in turnover, with 5% invested in R&D.

Warranty / Quality Technician

Job Description

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