Job Description
Basic Job Function:
The Customer Experience coordinator plays a key role in shaping how customers experience the Össur brand across digital and human touchpoints. This role is marketing-forward, with a strong emphasis on video editing, content creation, and social media engagement, while also providing customer care support to ensure a seamless and positive end-to-end customer experience.
The ideal candidate is creative, detail-oriented, and customer-focused—someone who enjoys storytelling through video and digital content, while also being comfortable supporting customers with order-related inquiries when needed.
Responsibilities:
- Create, edit, and optimize video content for digital channels including social media, email campaigns, and internal communications.
- Collaborate with the marketing team to develop engaging, on-brand content for platforms such as LinkedIn, Instagram, and Facebook.
- Support the execution of marketing campaigns by coordinating content, timelines, and assets.
- Assist with social media content scheduling, publishing, and community engagement.
- Support the coordination of events and conferences
- Track and report on content and social media performance metrics to support continuous improvement.
- Incorporate customer insights and feedback into marketing materials to enhance relevance and impact.
- Provide “best in class” customer care support by processing customer orders accurately and efficiently.
- Communicate order status, fulfillment details, and pricing information clearly and professionally.
- Maintains assigned customer base and sales team fully informed on order, shipping, and backorder status.
- Makes outbound calls to existing customers to ask for order clarification and ensure accuracy.
- Maintains product and technical knowledge by actively participating in on-going training and development courses.
Qualifications:
- Degree or coursework in marketing, communications, business, media, or a related field preferred; equivalent experience considered.
- Experience with video editing tools and basic content creation software.
- Familiarity with social media platforms and digital marketing best practices.
- Strong written and verbal communication skills with an understanding of brand voice and tone.
- Customer service or customer experience background is an asset.
- Intermediate proficiency with Microsoft Office products.
Össur is a leading global provider of prosthetics and bracing and supports solutions.
Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.
Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).
Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers.
Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.