Executive Customer & Partner Engagement Manager

HP Solutions (HPS) is seeking an Executive Customer & Partner Engagement Manager to support the HPS President by driving strategic customer, partner, alliance, and executive engagement programs. This role is responsible for planning and executing executive interactions that strengthen relationships, accelerate business outcomes, and deliver a world-class engagement experience for customers, partners, and key stakeholders.

Responsibilities

• Develop and execute a comprehensive customer, partner, and alliance engagement strategy for the HPS President.

• Partner with the HPS President and leadership team to translate business priorities into executive engagement objectives aligned to growth, transformation, and strategic initiatives.

• Create and manage an executive engagement framework that prioritizes customer, partner, alliance, and industry engagements based on strategic business impact.

• Lead the planning and coordination of executive customer and partner interactions to strengthen strategic relationships, drive business outcomes, and expand market influence.

• Build and manage annual and quarterly executive engagement plans, identifying high-impact opportunities and ensuring alignment with business objectives.

• Synthesize insights from executive engagements, market trends, customer feedback, and partner interactions into actionable recommendations for the HPS President and leadership team.

• Implement measurement frameworks, dashboards, and scorecards to quantify engagement effectiveness, relationship strength, customer satisfaction, and business impact.

• Manage Executive Sponsorship Programs to strengthen relationships between HP executives and strategic customers, partners, and alliance leaders.

• Partner with Sales, Account Teams, Category, Marketing, Communications, Business Unit leaders, and L2s to identify, prioritize, and execute executive engagement opportunities that support business goals.

• Coordinate executive briefings, customer visits, Executive Business Reviews (EBRs), partner reviews, advisory boards, leadership forums, industry events, and executive roundtables.

• Ensure executives are equipped with briefing materials, stakeholder maps, account insights, meeting objectives, and key messaging to maximize engagement effectiveness.

• Serve as a trusted advisor to executives on stakeholder relationships, engagement strategy, meeting objectives, and executive communications.

• Establish governance, best practices, tools, and processes that scale executive engagement programs across HP Solutions.

• Capture, track, and drive accountability for executive engagement commitments, action items, risks, and opportunities, ensuring timely follow-through.

• Facilitate post-engagement reviews with executives and account teams to identify insights, assess outcomes, and drive continuous improvement.

• Support executive participation in customer, partner, and industry events, ensuring a seamless executive experience.

• Develop communication and engagement plans that strengthen executive relationships with key customers and partners.

• Identify opportunities to elevate customer success stories, strategic partnerships, and executive engagement outcomes internally and externally.

• Anticipate customer, partner, and market trends, proactively recommending engagement opportunities that advance strategic business priorities.

• Build strong working relationships with customer and partner leaders, account teams, and key stakeholders to ensure coordinated execution.

Knowledge and Skills

• Strong executive presence with the ability to build trusted relationships and influence senior leaders, customers, partners, and key stakeholders.
• Exceptional stakeholder management, relationship-building, and communication skills, including development of executive briefings, presentations, and strategic messaging.
• Strong business acumen with an understanding of enterprise sales motions, account planning, customer success, and partner ecosystems.
• Proven program and project management expertise, with the ability to lead complex, cross-functional initiatives from strategy through execution.
• Ability to translate business priorities into executive engagement strategies that drive measurable business outcomes and strengthen strategic relationships.
• Strong analytical and problem-solving skills, including experience leveraging dashboards, metrics, and business insights to inform decisions and measure engagement effectiveness.
• Demonstrated ability to influence and drive alignment across global and virtual teams without direct authority.
• Experience managing executive sponsorship programs, customer visits, advisory boards, executive sponsorships, partner engagements, and executive events.
• High degree of professionalism, discretion, and sound judgment, with the ability to manage highly confidential customer, partner, and executive information.
• Ability to thrive in fast-paced, highly visible environments while managing multiple priorities and delivering flawless execution.
• Experience managing budgets, vendors, agencies, and external partners.
• Knowledge of the HP Solutions portfolio, customers, channels, services, and partner ecosystem is highly preferred.

Education and Experience Required

• 10+ years of experience in executive engagement, customer experience, partner management, program management, sales operations, customer success, or strategic planning.
• Experience supporting senior executives and leadership teams in a global organization.
• Demonstrated success managing complex cross-functional initiatives and executive-level stakeholder relationships.
• Experience working closely with enterprise customers, channel partners, alliances, or strategic accounts is preferred.

Preferred Certifications
• Project Management Professional (PMP)

Knowledge & Skills
• Change Management
• Customer Relationship Management
• Data Analysis
• Key Performance Indicators (KPIs)
• Marketing
• Milestones (Project Management)
• Process Improvement
• Project Documentation
• Project Implementation
• Project Management
• Project Schedules

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple functions and influences long-term strategic direction across multiple disciplines or areas of HP.

Complexity
• Invents, develops and introduces new methods and techniques that impact multiple disciplines and work groups.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.