Family Services Specialist

Department: Child Care Choices of Boston

Employment Type: Permanent - Full Time

Location: Downtown Boston - Chauncy Street

Compensation: $25.43 / hour

Description

Key Responsibilities

• Responsible for providing consumer education to families seeking and receiving child care subsidies funded by the Department of Early Education and Care (EEC).
• Assist families with the intake and eligibility process and follow-up services, providing technical assistance and communication around the subsidy system to parents and providers.
• Assess eligibility and issue vouchers for families within the EEC funded subsidy system, including DTA and Income Eligible.
• Provide technical assistance and accurate information to families regarding their role and continued access to child care voucher subsidies.
• Maintain files and update parent records and database information.
• Support parents as the link between providers in the voucher system, and assist them in changing providers.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• Minimum of a high school diploma or equivalent with one to three years of related work experience required.
• Bachelor’s degree in Early Childhood Education or related field preferred.
• Must have excellent organizational skills, communication skills and proficiency in Microsoft Office systems.
• Knowledge of Massachusetts child care subsidy system, and knowledge of early childhood development demonstrated through work experience or education.
• Ability to travel locally, and work occasional evenings/weekends as required.
• Bilingual Spanish preferred (not required)
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.