Program Assistant/Data Specialist

Department: Housing and Homelessness Prevention

Employment Type: Permanent - Full Time

Location: Malden - Commercial Street

Compensation: $36,527 / year

Description

Key Responsibilities

• Serve as initial point-of-contact for customers and greets guests entering the department.
• Assist programs in the organization of contracts, budgets, and files.
• Assist with coordinating and conducting housing workshops, appointment scheduling, and following up with clients regarding needed documentation for department programs.
• Answer telephones, take messages, forward calls.
• Respond promptly to email inquiries for housing services.
• Prescreen calls, collect documents, and perform data entry for service referral and completion. 
• Develop knowledge of the department’s data management and data reporting needs.
• Ensure the utilization of appropriate client data collection and reporting systems as new programs are developed.
• Develop forms necessary for intake, tracking, follow-up, and reporting. 
• Maintain time logs, mail logs, and client registers.
• Maintain the record system for reports, requests, and personnel information.
• Type, circulate, and mail correspondence.
• Order and distribute office supplies, keeping track of office inventory.
• Assist with onboarding and training of new Housing staff
• Refer customers to ABCD Departments and other social service agencies for additional services, as needed.
• Assist in conducting outreach, scheduling information sessions, and providing general support to the program, as needed.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• A Minimum of a high school diploma or equivalent and up to 12 months relevant experience required.
• Ability to be organized and process a high volume of client calls and emails.
• Demonstrated proficiency in Microsoft Office and Google Workspace.
• Ability to use technology to effectively perform job duties.
• Ability to work sensitively and effectively with individuals of diverse social, economic and cultural backgrounds.
• Bilingual skills in Spanish, Haitian Creole, or Portuguese preferred. 

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.