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Alorica

Workforce Scheduler -  NCR

PhilippinesPosted 10 months ago
onsite

Job Description

Responsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage) , create staffing requirements, and generate work schedules for contact centers.

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10001+ employees
Irvine, CA, US
Website
Workforce Scheduler -  NCR at Alorica | Renata