Patient Service Representative (Albemarle)

Patient Services Representative 

 

Location: Albemarle Dermatology Associates in Charlottesville, VA
Reports To: Office Manager and Supervising Healthcare Provider 

About Albemarle Dermatology

Albemarle Dermatology Associates provides state-of-the-art medical and surgical treatments for a wide range of skin conditions in a nurturing and comfortable environment. The practice operates as a division of Signature Medical Spa, located in Charlottesville, VA.

About the Parent Company

DermCare Management is a leading dermatology and aesthetics organization with a growing network of medical, surgical, and cosmetic practices across the U.S. Since 2012, we've partnered with exceptional providers who share our passion for clinical excellence and top-tier patient care. As we grow, we continue to support our practices with best-in-class operational, administrative, 

 

About the Role: 

The Patient Service Representative plays a vital role in ensuring a seamless and compassionate experience for patients. This position supports administrative functions by assisting with patient check-in and check-out processes, as well as managing documentation to help ensure the office runs smoothly and efficiently. 

Key Responsibilities: 

Duties 

• Greet patients and handle check-in (or check-out) process 

• Answer phones 

• Schedule and confirm appointments 

• Enter/update and verify patients' demographic and insurance information 

• Document and utilize medical information in electronic health records (EHR) 

• Collect payments as needed 

• Handle correspondence between medical providers and pharmacies, patients, and other practices 

• Assist patients in completing paperwork when needed (including online registration) 

• Process faxes (labs and pathologies) 

• Complete records release process and other required documentation 

• Other duties as assigned 

Qualities we seek 

• Positive, can-do attitude with public and staff; a self-starter 

• Honest, discreet, and ethical 

• Efficient and accurate completion of daily tasks and data entry 

• Professional appearance and manner 

• Proficient in Microsoft Office Suite and with technology, in general 

• Experience in a busy office setting, preferably medical office experience 

• Organized, with an ability to work well under pressure 

• Team-oriented 

 

 

Qualifications: 

Required Skills & Attributes: 

• Excellent attention to detail and ability to prioritize 

• Clear verbal and written communication skills 

• Strong multitasking and time management abilities 

• Ability to work both independently and as part of a team 

• Adaptability in a changing environment 

• Poise and professionalism appropriate to a medical setting 

Education & Experience: 

• High school diploma or equivalent required. 

Compensation & Benefits: 

• Competitive salary 

• Health, Dental, and Vision Insurance 

• Paid Time Off (PTO) 

• Retirement Plan Options 

• Health Savings Account (HSA) 

• Flexible Spending Account (FSA) 

Albemarle Dermatology is proud to be an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive environment for all employees. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, or any other protected characteristic.