Trilingual Customer Support Representative (Dispute Resolution) - Senior (French, English, Spanish)

We are looking for a Product Fulfillment Senior agent, someone who is results driven, with high adaptability to changes, quick learner and strong interpersonal skill. This person will be responsible but not limited to comply with the consumer’s requests in the delivery of quality best results through inbound calls and back office tasks, assure on-time project completion and superior client care. All actions looking at goals fulfillment through a self-sufficient approach always looking for problem solving, with capabilities of recognizing process gaps in order to raise the flag when required. 

What you’ll do 

• Respond to the Assistel consumer line 

• Comply with metrics and overall performance expectations

• Identify consumer needs via thorough analysis of the consumers’ credit file

• Properly document of follow-up actions for partner departments best resolution

• Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe

• Maintain complete and accurate client and project information

• Serve as a liaison between the consumer and the client for best case resolution

• Accountable a for any update required in cases resolution process

• Enhance multitasking capabilities to reduce task turnaround time.

What experience you need  

• English proficiency B2+

• French proficiency B2+

• Flexibility to work overtime and be on-call as required by the business, particularly during critical periods such as project deadlines, month-end, and quarterly closings.

• High school diploma

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!  

Primary Location:

CRI-Heredia

Function:

Function - Customer Service

Schedule:

Full time