About the Opportunity

Job Type: Permanent

Application Deadline: 30 June 2026

Job Description

Title Technical Consultant

Department Enterprise Technology Services (ETS)

Location Dalian

Reports To Delivery Manager

Level 5

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

About your team

The ServiceNow Platform Team within Enterprise Technology Services supports a strategic platform automating IT services, operations, and workflows across the organization, driving efficiency and innovation for global functions.

About your role
As a Technical Consultant, you will play a pivotal role in evolving our ServiceNow platform to meet diverse business needs. You will work closely with enterprise functions to configure and customize ITSM modules, enhancing the employee experience through tailored forms, dashboards, and automated workflows. Your core responsibilities will include writing and maintaining efficient scripts (JavaScript), developing custom applications, and managing integrations using IntegrationHub and APIs. You will also utilize Flow Designer to drive organizational efficiency and explore cutting-edge features like predictive analytics. Additionally, you will be responsible for Configuration Management (CMDB) accuracy and user interface design. By bridging technical capabilities with business requirements and adhering to ITIL best practices, you will ensure our platform remains robust, scalable, and user-centric, contributing directly to the modernization of our enterprise services.

About you

You are a skilled developer with strong expertise in ServiceNow or similar digital platforms. You possess in-depth knowledge of JavaScript, including ServiceNow Business Rules and Client Scripts, and have hands-on experience with REST/SOAP APIs and third-party integrations. You are analytical, capable of translating complex requirements into technical solutions, and comfortable working with cross-functional global teams. A proactive problem-solver, you are dedicated to delivering high-quality, scalable configurations.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.