Individual Life Insurance Complaint Analyst - Remote

Symetra has an exciting opportunity to join our growing team as an Individual Life Insurance Complaint Analyst!

 

About the role

Responsible for the satisfactory resolution of moderately complex customer concerns by consulting with customers, distribution partners, external regulatory agencies, consumer protection agencies, internal service departments and internal key stakeholders - such as Law, Compliance, Sales, Executive Leadership, with limited oversight.

 

Company Overview

Symetra Investment Management (“SIM”) is a SEC-registered investment advisory firm with approximately $78 billion in assets under management as of March 31, 2025. Symetra Financial Corporation (“SFC”), a diversified financial services company with $68.4 billion in assets as of December 31, 2024, headquartered in Bellevue, Washington is the sole shareholder of SIM. SFC is also the holding company of Symetra Life Insurance Company (“Symetra Life”), which was founded in 1957, and has insurer financial strength ratings of ‘A’ by A.M. Best and Standard & Poor’s and ‘A1’ by Moody’s. Symetra Life is among the top 40 largest life insurance companies in the United States (based on statutory admitted assets as of December 31, 2024) and has approximately 2.3 million customers and over 2,600 employees nationwide. SFC is a wholly owned subsidiary of Sumitomo Life Insurance Company, a mutual life insurance company with head offices in Osaka and Tokyo, Japan. Founded in 1907, Sumitomo is one of the largest life insurance companies in Japan with $327 billion of assets as of March 31, 2025. SIM currently has recently begun marketing its investment management services to third-party institutional investors. 

 

What you will do

• Independently manage and catalog incoming complaints including creating documentation of receipt, research, call notes, etc.
• Lead the resolution of complaints by working with customers or agencies representing the customer within the prescribed time frame.
• Consult with distribution partners to find a suitable resolution.
• Exercise autonomy when reaching decisions, while knowing when to pull in additional decision makers such as Law, Compliance and/or Executive Leadership.
• Create clear, detailed response letters to all parties.
• Ensure issue resolution is appropriate, exercising “thought leadership”.
• Consults with management on escalated customer concerns to resolve customer concerns.
• Provides suggestions on process changes to facilitate a better customer experience.

 

Why work at Symetra

 “I feel welcome and included at Symetra every day and I really believe you can be you at Symetra." - Megan H., Deputy Chief Compliance Officer 

 

"I am grateful to be here and I know how blessed I am to work for a company that truly cares about me as a person". - Nancy R., Sr. Investment Fund Analyst

 

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

 

Compensation

Hourly Range: $29.83 – $49.68 plus eligibility for annual bonus programs