Job Description
Sales Business Development Opportunity – Join a Top-Performing Automotive Dealership in Delray Beach!
Kia Delray is seeking a driven Automotive BDC Representative to join our high-performing team. In this role, you’ll handle a high volume of inbound customer inquiries for an in-demand brand with an outstanding reputation. We’re looking for someone eager to grow their career in sales and technology, with a positive mindset and a strong customer focus. Experience is preferred but not required — we will train the right person.
A successful dealership starts with a great BDC team, and we are looking for a motivated team player who is ready to make an impact.
BDC Representative Responsibilities
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Generate appointments and quotes through proactive inbound/outbound communication and lead management.
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Respond to internet leads and call-ins immediately.
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Manage and engage with customers through our live chat platform.
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Listen closely to customer needs to provide thoughtful guidance and vehicle recommendations.
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Deliver exceptional customer service and uphold the highest satisfaction standards.
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Partner closely with sales consultants to hand off qualified leads and detailed customer information.
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Direct customers to online product resources as needed.
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Check and respond to email inquiries promptly.
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Facilitate the sales process by collecting and updating customer data.
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Perform additional duties as assigned by Management.
Requirements
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Positive, energetic attitude with excellent communication and listening skills.
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Ability to collaborate professionally with customers, coworkers, and all dealership departments.
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Consistently meet and exceed established goals.
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Follow proven sales processes and techniques.
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Attend required training sessions (online and in-person).
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Maintain a professional demeanor, strong work ethic, and effective written and verbal communication.
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Strong computer proficiency is required.
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Reliable attendance and weekend availability are essential.
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Ability to perform all functions in a fast-paced environment, with or without reasonable accommodation.
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Must pass a background check and pre-employment drug screen.
DFWP/EOE
Benefits
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401(k) with employer match
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Medical, dental, and vision insurance
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Disability insurance
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Paid time off